Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Stella’s mom
Good experience. Quick payment of claim. My dog is on long term medications. Trupanion is truly a life saver for this little dog.
Insurer: Trupanion
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Wonderful customers service
It was a perfect customer service experience.
Insurer: Trupanion
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The care and courtesy anytime I have called.
The care and courtesy anytime I have called.
Insurer: Trupanion
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Ali was very helpful and informative.
Ali was very helpful and informative. They were able to answer all the questions I had and more.
Insurer: Trupanion
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Love Trupanion!
Always great fast knowledgeable service!
Insurer: Trupanion
By:
Wonderful service and coverage.
Clear communication, thoughtfulness and expediency as always with Trupanion.
Insurer: Trupanion
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Excellent customer service
Excellent customer service
Insurer: Trupanion
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I have now had to call Customer Service 3 times each time got another team member.
I have now had to call Customer Service 3 times, each time got another team member. I spoke with Camille, Tammy and today Sarah and each Representative was extremely helpful. They also each showed genuine concern for my Hanna's well being. I have had the insurance for 5 years and this is my first experience using it. Camille was nice enough to send me several documents as I was unable to sign onto my account. She also forwarded my issue to IT to have it resolved and sent me a follow up email. So far my experience has been wonderful.
Insurer: Trupanion
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