Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Unacceptable processing time
Nothing about submitting claims and receiving payment with this company is easy. Signatures are required from both the vet and the customer before submitting the claim. The length of time for a claim to be received after submitting (either by email or fax) is upwards of 4-5 weeks and after you receive a notice that it has been received it is at least 14 days before you are notified of coverage. Then it is another wait before there is a payout. If you are looking for pet insurance so that you don't have money held up waiting for insurance payment, this is not the company to choose. If you need to do a predetermination of a claim before proceeding with treatment it can take upwards of 3 weeks. How does that make sense if your pet is in pain?
Insurer: Petsecure
By: Heather
Because anytime I've had a question I have always gotten a quick and clear response.
Because anytime I've had a question, I have always gotten a quick and clear response.
Insurer: Trupanion
By:
Best pet insurance company on the market
Excellent service!
Insurer: Trupanion
By:
Cooper
Claim was processed and paid money in my account quickly, customer service outstanding!!
Insurer: Trupanion
By:
Every experience that I have had is professional and timely.
Every experience that I have had is professional and timely. Very helpful and quick interactions with claims.
Insurer: Trupanion
By:
First class company
Very professional and claims paid very quickly
Insurer: Trupanion
By:
Tremendous help for pet expenses.
Professional and thorough.
Insurer: Trupanion
By:
Trupanion and the staff that works there are amazing.
Trupanion and the staff that works there are amazing. Can’t even begin to explain the peace of mind it has brought me knowing you are there.
Insurer: Trupanion
By:
Trupanion is the best!
Trupanion’s representatives process claims for our golden doodle, Kennedy, quickly and efficiently. We highly recommend Trupanion anytime we are asked about pet insurance.
Insurer: Trupanion
By:
Very clear fast and easy responses to claims.
Very clear, fast and easy responses to claims. Also, the live chat with Ashley was quick and she answered my questions. She was even nice enough to ask about my dog and if she was doing okay.
Insurer: Trupanion
By: