Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Always great customer service & I trust them with my dogs!
Always great customer service & I trust them with my dogs!
Insurer: Trupanion
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Courteous Professional and very knowledgeable service.
Courteous, Professional and very knowledgeable service. THANK YOU!
Insurer: Trupanion
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Customer Service reps were knowledgeable helpful and friendly.
Customer Service reps were knowledgeable, helpful and friendly. Solved my issue quickly.
Insurer: Trupanion
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Customer service was extremely helpful and the app was easy to use.
Customer service was extremely helpful and the app was easy to use. I couldn’t believe how fast the claim was approved snd the money deposited.
Insurer: Trupanion
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Excellent timely response.
Excellent, timely response. When some pertinent information was lacking, it was easily resolved and the payment processed quickly. The reimbursements were well explained.
Insurer: Trupanion
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GREAT FIRST CLAIM EXPERIENCE
Both claims we made the vet had the software which took only about 5 minutes total for them to submit and for the payment to go through. This was our first ever claim for our Max so I called the help line and the person was very helpful both times! I highly recommend anyone who has a pet to invest in insurance through Trupanion!
Insurer: Trupanion
By:
I like the courtesy
I like the courtesy
Insurer: Trupanion
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I Love Trupanions Customer Service!
I Love Trupanions Customer Service!! Your compassion and support you all have given me whenever I have any issues with my fur baby. You all have been there for me when I'm stressed ,sad and worried about my baby, and you have walked me through what I have to do at the toughest times!! Thank you for being there for my Hercules!! Thank for everything, we appreciate all you do and all you have done so much!! ??????
Insurer: Trupanion
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