Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Great response in a difficult time
Excellent response time and seamless delivery of service
Insurer: Trupanion Canada
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Scout and his misfortune
Excellent! Everything was taken care in a timely fashion. Thank you
Insurer: Trupanion Canada
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Peace of mind. Worth every penny.
Always prompt, very fair adjudication, have only had positive experiences. Everyone who has a pet should have Trupanion!
Insurer: Trupanion Canada
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Great service as always!
As always, the claim was dealt with in a timely manner and I received ongoing communication along the way about the stays. I appreciated the email breakdown of the reimbursement as well as that it was accessible on the site. We have submitted several claims and I appreciate the timely response. Thank you
Insurer: Trupanion Canada
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Highly recommend. Fast, honest.
I love Trupanion. I've never had such a great experience with an insurance company. Keep it up!
Insurer: Trupanion Canada
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It was handled very well thank you.
It was handled very well thank you.
Insurer: Trupanion Canada
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Claims service is remarkable!
My pup was recently spayed and had to have 2 deciduous teeth removed as they hadn’t fell out when the adult teeth grew in. I knew that the spay was not covered in the plan but hoped to get the teeth removal part of the bill paid. It was paid including half the anesthesia. I was very happy to have such awesome claims service and would highly recommend Trupanion.
Insurer: Trupanion Canada
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Totally recommend Trupanion
Quickly executed. This is important to me as I am on oxygen and time restraints. Thank you for your support for my fur-baby. You have been with us since he was 8 weeks old. He will be 10 in December.
Insurer: Trupanion Canada
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So great and easy!
Super easy. Great customer service!!
Insurer: Trupanion Canada
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Excellent Customer Service
The claims process is always clear and prompt. Customer service is outstanding. The staff is very friendly a s helpful.
Insurer: Trupanion Canada
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