Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Always caring friendly and extremely professional.
Always caring, friendly and extremely professional.
Insurer: Trupanion
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Always great service easy to contact coverage as expected
Always great service, easy to contact, coverage as expected
Insurer: Trupanion
By:
Amy was friendly warm and professional
Amy was friendly, warm and professional
Insurer: Trupanion
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Amy was understanding accommodating and warm.
Amy was understanding, accommodating, and warm. She not only helped with a resolution to my concern, but also wished my pet a speedy recovery.
Insurer: Trupanion
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Awesome customer service
Awesome customer service
Insurer: Trupanion
By:
Because I was given the help I needed in a professional and friendly manner.
Because I was given the help I needed in a professional and friendly manner.
Insurer: Trupanion
By:
Christina was a pleasure to talk to and was very sincere asking how my fur child was doing thank you!
Christina was a pleasure to talk to, and was very sincere, asking how my fur child was doing, thank you! Picked up on the first ring no computer to navigate through!
Insurer: Trupanion
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CS is helpful and the system is easy to use
CS is helpful and the system is easy to use
Insurer: Trupanion
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Customer service is amazing!
Customer service is amazing!!!! Everyone is so helpful and kind, I always get answers when I need them and they are all so knowledgeable! And it’s cute when they mention your pup :)
Insurer: Trupanion
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Daequan answered my call with compassion(as a pet owner that is soooo important).
Daequan answered my call with compassion(as a pet owner that is soooo important). She put me at ease and answered my questions and put me on hold to answer another question I had in regards to meds my hound was taking. She gave me a solution to my pup not drinking enough water and let me know it was common but when I would need to worry. She gave me a measurement on water food ratio (I asked for one). It worked! My husband said whoever you talked to is good as this is working. Daequan reassured me that I can always call when I have a question- which makes it easier for me to relax as I have been worried about our pup since this started. Great caring customer service experience!
Insurer: Trupanion
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