Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Worth it
After looking for a long time, I enrolled in healthy paws shortly after bringing home my sheltie puppy. As it turns out, he’s very accident prone. We celebrated his first birthday about a month ago by getting a plate put in his leg. He jumped off of the bed (he didn’t use the steps for some reason) and shattered his radius/ulna. I filed the claim on healthy paws very easily and the refund was deposited in only a few short days. That was the most recent time we’ve filed a claim through them but certainly wasn’t the first. Very shortly before he broke his leg he cut a different leg open to the bone (on a stick playing in the back yard because he’s a mess) and had to get staples which they again refunded in only days no issue. Basically to sum it up healthy paws has been absolutely amazing with easy claims, very fast refunds and they even email to check up on him after each refund they’ve sent me! I highly recommend healthy paws pet insurance!
Insurer: Healthy Paws
By: Alyssa
Awesome Company!
Easy to submit claims and they are processed quickly. Easy to use the App and great customer service!
Insurer: Embrace
By: Appleonea
Michael was awesome.
Michael was awesome. Went over and beyond to help.
Insurer: Trupanion
By:
1
1. I like the "choose your own deductible" feature 2. 90% reimbursement of covered services per illness after deductible met 3. Plan materials are clear and easy to understand. 4. Customer service is good! 5. Prompt reimbursements.
Insurer: Trupanion
By:
Aaron was beyond helpful and knowledgeable He answered ALL of my questions and was very pleasant
Aaron was beyond helpful and knowledgeable He answered ALL of my questions and was very pleasant
Insurer: Trupanion
By:
Always great/friendly service and staff.
Always great/friendly service and staff.
Insurer: Trupanion
By:
Because the service I received was outstanding.
Because the service I received was outstanding.
Insurer: Trupanion
By:
Easy and quick response.
Easy and quick response.
Insurer: Trupanion
By: