Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Amazing customer service and well explanation of the plans.
Amazing customer service and well explanation of the plans. Thank you!
Insurer: Trupanion
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Because customer service is very friendly and polite.
Because customer service is very friendly and polite.
Insurer: Trupanion
By:
Great service!
Claims are extremely easy to file. Response from Trupanion is very fast.
Insurer: Trupanion
By:
Every contact I have had has been friendly and reassuring.
Every contact I have had has been friendly and reassuring. My last contact with Amy was exemplary. She was patient with me in walking me through the process of my invoice. I was so thankful for everything for all of her assistance. Amy is a true asset for Trupanion.
Insurer: Trupanion
By:
Great First Experience!
Everything was handled directly between my vet and Trupanion, which made the whole process very direct and simple. The vet sent an invoice to Trupanion who then indicated what they would cover. All I had to do was pay the deductible and exam.
Insurer: Trupanion
By:
Friendly helpful associates.
Friendly helpful associates. I also like the disappearing deductible that as I understand it, is for each illness or injury and is not an "annual" deductible that resets each year.
Insurer: Trupanion
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Harmony was very nice and knowledgeable
Harmony was very nice and knowledgeable
Insurer: Trupanion
By:
I was totally honest with her and likewise wa she.
I was totally honest with her and likewise wa she. Also you have always been pro pet.
Insurer: Trupanion
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