Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Dobby the house elf cat :-)
Amanda was very personable and clear in her explanation of your services. She also came across just as excited about our new kitty as we are! :-)
Insurer: Trupanion
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Great customer service
Answered all my questions thoroughly and thoughtfully!
Insurer: Trupanion
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Could not have asked for any more friendly help.
Could not have asked for any more friendly help. Also had really good experience with you in the past
Insurer: Trupanion
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Best for family.
Level of service is the same as I remember receiving for an earlier family member - glad I chose to do again, though I hope won't have to use as much.
Insurer: Trupanion
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Max wouldn't be here if I didn't have Trupanion.
Max wouldn't be here, if I didn't have Trupanion. I wouldn't have been able to pay for all of his health care out of my own pocket. And, every one has been so nice and helpful.
Insurer: Trupanion
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Quick, efficient claims with Trupanion!
My 8-year-old Persian cat has been insured under Trupanion his whole life. All of my claims, without exception, were paid quickly and efficiently. My cat has a chronic condition requiring daily medication, resulting in frequent refills. When I refill the medication, the vet's office bills Trupanion directly. By the time I arrive to pick up the medication, my claim has already been processed. There are no hassles and no delays. I highly recommend Trupanion to all pet owners! Thank you for the great customer service!
Insurer: Trupanion
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representative was great and knowledgable
representative was great and knowledgable
Insurer: Trupanion
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Trupanion is upfront no hidden costs and extremely customer service-based.
Trupanion is upfront, no hidden costs, and extremely customer service-based.
Insurer: Trupanion
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Dog Insurance
Very helpful with starting coverage
Insurer: Trupanion
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Vet hospital received a declined preapproval.
Vet hospital received a declined preapproval. I called trupanion, they reached out to the hospital and were able to get a payment set up and fix a problem with my account within 30 minutes (I made some mistakes when I initially set up the account). Our little boy has been in the ICU for the past 2 days for a 105 fever. Doctor reassured me his health is good now, but still shaky. If I didn't get treatment yesterday afternoon, I would not have my cat alive today. He's only 7 months old but so full of life. Thank you trupanion for giving me peace of mind and letting me worry about my boy and not my payments. He's still in Level 4 ICU being fed chicken baby food, antibiotics, vitamins and fluids. I'm eager to see him again. I miss him so much. At least he's got his blanket and toy doggie.
Insurer: Trupanion
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