Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Easy and quick
Excellent service.
Insurer: Trupanion
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Friendly & knowledgeable
Friendly, knowledgeable & helpful phone representatives.
Insurer: Trupanion
By:
Typical Trupanion Style
I cannot emphasize how much we enjoy having Trupanion for our pet. The input and transaction process from our vet to you and the quick response for determination is excellent. Thank you
Insurer: Trupanion
By:
Dakota McGuire
Just a great group of experienced individuals
Insurer: Trupanion
By:
The process is easy and the service is great.
The process is easy and the service is great. We tell all of our pet parents to use Trupanion.
Insurer: Trupanion
By:
Chris, Dog momma
This is the absolute best company to deal with-the claims can be submitted so easily and the reimbursement is so quick. We have never been disappointed with Trupanion and we have used them for over 9 years. Highly recommend this company to anyone needing pet insurance.
Insurer: Trupanion
By:
Amazing!!!!!
As always my experience has been nothing short of amazing. Absolutely love Trupanion
Insurer: Trupanion Canada
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Did my first claim and they are very quick in reimbursing less than 24 hrs.
Did my first claim and they are very quick in reimbursing less than 24 hrs. Customer service is always great and very quick in answering and resolving my queries!
Insurer: Trupanion Canada
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Easy claim, unreasonable pre existing
Easy process to submit claim, but happy about the reasoning why some claims are denied. I didn't expect the items to be covered because I'm well below the deductible and the food was not for the visit, but the reason why it was declined was from an incident over a year ago that was non specific, and now they're saying any issue related to vomitting wouldn't be covered. I contacted support previous to this months ago to confirm whether this would be the case because my dog's last incident was non specific and they said it would only not be covered if it was the same illness and/or incident. This seems to not be the case
Insurer: Trupanion Canada
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Amazing Service
every claim or experience I have with Trupanion, is exceptional. no issues, fast and friendly service.
Insurer: Trupanion Canada
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