Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,058 total


Verified September 27, 2021

Actually it was Melissa who helped me setup my account.

Actually it was Melissa who helped me setup my account. Please be sure she gets the credit for this survey. She did an awesome job answering my questions & informing me of how this insurance works, coverage, etc

Insurer: Trupanion

By:

Useful
Verified September 27, 2021

Alexandra was very kind and very helpful.

Alexandra was very kind and very helpful. Her help made it much easier to submit my claim.

Insurer: Trupanion

By:

Useful
Verified September 27, 2021

Great Insurance

Always quick to respond to invoices and questions.

Insurer: Trupanion

By:

Useful
Verified September 27, 2021

Danielle was extremely friendly helpful and pleasant.

Danielle was extremely friendly, helpful, and pleasant.

Insurer: Trupanion

By:

Useful
Verified September 27, 2021

Excellent customer service and efficient reimbursements.

Excellent customer service and efficient reimbursements.

Insurer: Trupanion

By:

Useful
Verified September 27, 2021

Tammy C

Excellent customer service and fast turn around always! ??

Insurer: Trupanion

By:

Useful
Verified September 27, 2021

Fast service

Fast service

Insurer: Trupanion

By:

Useful
Verified September 27, 2021

great cust svc

great cust svc

Insurer: Trupanion

By:

Useful
Verified September 27, 2021

Great customer service and great rates.

Great customer service and great rates. :)

Insurer: Trupanion

By:

Useful
Verified September 27, 2021

Great customer service and timely responses.

Great customer service and timely responses. Dealing with vets can be hectic and Trupanion doesn't add to that stress.

Insurer: Trupanion

By:

Useful

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