Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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THANK YOU!!!!
Our Jack developed IVDD out of the blue. Nothing was so frightening to me when one day Jack is fine and the next day he cannot walk. Scared of the diagnosis, then scared of the cost. I'm so glad I had Trupanion. When I did the online chat it was within seconds that someone was on the line, answering question after question for me, reconfirming that Jack's cost would be covered and also letting me know what would not be covered. I cannot tell them enough how much I appreciate all their help during my tail spin when our "Jack dog" got IVDD and I was a mess. His bills are over $8,000 and he is covered 90%, and the reimbursements are on their way and all this began, Monday, September 21, 2021 and it is now Monday, September 27, 2021. We still have a long road to go but thank goodness Trupanion is by our side. I cannot say enough good things. What a blessing Trupanion is.
Insurer: Trupanion
By: Roxanne
We were so worried about our Lucy. Such a relief not to worry about the ost, or the insurance coverage.
Lucy is still recovering from her injury. She is a high energy, super athletic dog, and having a broken toe at nine months really put a crimp on her style. It was the LAST thing we expected to happen. And then the absolute worst thing was that she developed a serious complication of additional sores on her foot after the bandage was applied that became infected, despite all our best efforts. We went through this about six years ago when our cat bit our Great Dane. He became septic and spent a week in the hospital and months recovering. So Lucy's infection caused a lot of stress and worry. And she has ended up having to have one of her other toes amputated and lost part of her pad. We are doing lots of bandage changes and antibiotics, and so far, looks like we have the infection under control and she is on the mend. So Trupanion was a life saver, especially because we did not have to worry about getting Lucy the right treatment at the right time. And the claims process is so, so easy which was really important since we were so, so stressed. Thank you!! Highly recommend.
Insurer: Trupanion
By: Karen
Trupanion is a blessing and worth having this insurance!
This company has been great in helping us with our dog Mia. She had an accident in her early years and tore her meniscus, they helped with that through the whole process. Now she is older and has leukemia and is going through treatments and their customer service has been excellent and having coverage for this takes some pressure off going through such a sad time with our pet. I don’t ever regret having this insurance. Thank you Trupanion!
Insurer: Trupanion
By: Sherri
Actually it was Melissa who helped me setup my account.
Actually it was Melissa who helped me setup my account. Please be sure she gets the credit for this survey. She did an awesome job answering my questions & informing me of how this insurance works, coverage, etc
Insurer: Trupanion
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Alexandra was very kind and very helpful.
Alexandra was very kind and very helpful. Her help made it much easier to submit my claim.
Insurer: Trupanion
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Great Insurance
Always quick to respond to invoices and questions.
Insurer: Trupanion
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Danielle was extremely friendly helpful and pleasant.
Danielle was extremely friendly, helpful, and pleasant.
Insurer: Trupanion
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Excellent customer service and efficient reimbursements.
Excellent customer service and efficient reimbursements.
Insurer: Trupanion
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