Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Fast response re claim. Within 30 min of receiving claim I received the outcome of coverage
Awesome every single time. Claim submitted response to me within 30 min always efficient and friendly. They really care about pets wellbeing and their moms pocketbooks lol
Insurer: Trupanion
By: Susan
Thank you for the best, caring and warm professional Staff and customer service
Very good, and excellent caring and knowledgable service
Insurer: Trupanion
By: Sharon
Alway on pleasant!
Alway on pleasant! Answer questions that I can understand
Insurer: Trupanion
By:
Great Pet Insurance
Always reliable, timely and fair. Excellent service and turnaround.
Insurer: Trupanion
By:
As requested Trupanion efficiently changed my account contact info.
As requested, Trupanion efficiently changed my account contact info.
Insurer: Trupanion
By:
Because he was friendly and I had forgot my password to get on the system.
Because he was friendly and I had forgot my password to get on the system. He had the reset to me right away and I got it fixed.
Insurer: Trupanion
By:
Because I got a very good service.
Because I got a very good service. The rep was very useful in giving me the best info to take the right decision.
Insurer: Trupanion
By:
Everyone was very nice
Everyone was very nice
Insurer: Trupanion
By: