Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Disgusted...
I bought insurance through petsecure when I first brought my dog home from the humane society. I went with petsecure because the humane society suggested it was a good company to go with. So fast forward 2 months. Min got into something in our back yard and spent the next two days throwing up and having diarrhea... So we took her to the vet and the did their thing costing over $300. No problem I thought I'll just submit it to insurance... Well it's been 6 weeks already and we haven't heard a peep from the insurance company I've submitted all their documents, had the vet sign the paperwork etc. They have it all and sent me a confirmation code that they received it all. But nothing. I've emailed 4 times with no reply whatsoever - no it's not in my junk folder - and I've called twice being put on hold for 2 hours until their system hangs up on me! I even called their new client line, which of course they picked up immediately then once they found out I was already a client looking for a claim they bumped me on hold and i sat for another 2 hours. And again was hung up on.. i haven't been able to talk to an agent about this yet! I am so disgusted with this treatment I can't even begin to describe how mad I am. Don't waste your money on these guys it's a total scam!
Insurer: Petsecure
By: Howl
Izzy has a new friend in Lemonade
Izzy is our. 5 year old ShiPoo. We recently switched to Lemonade for her pet insurance. I researched 10 pet insurance carriers and chose Lemonade based on the coverage, claim service and price. We recently took Izzy for her annual checkup, filed a claim the same day and received payment within 24 hrs that was deposited into my checking account. The app and chat options are easy to use and the customer service is quick in responding to you. Thx for the great service.
Insurer: Lemonade
By: Dennis
Insurance
Very easy submission process for claims. Staff very attentive and professional. Refund check immediately sent to our account.
Insurer: Lemonade
By: Glenn J
Always great help.
Always great help. Meghan is very patient
Insurer: Trupanion
By:
Always super helpful and friendly
Always super helpful and friendly
Insurer: Trupanion
By:
Because Chandra was amazing!
Because Chandra was amazing!
Insurer: Trupanion
By:
Call answered in timely manner….
Call answered in timely manner…. Polite, knowledgeable representative answered all my questions and concerns!
Insurer: Trupanion
By:
I am so happy with Trupanion and the reps.
I am so happy with Trupanion and the reps. Always helpful, supportive and friendly.
Insurer: Trupanion
By:
I can get pre approved for medical procedures.
I can get pre approved for medical procedures. I can talk to a real person any time I need. The people I have spoken to are knowledgeable and really sound like they care. The claims process is fast and easy
Insurer: Trupanion
By: