Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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I actively recommend trupanion to friends and family whenever I know someone acquiring a new dog or cat.
I actively recommend trupanion to friends and family whenever I know someone acquiring a new dog or cat. I am an ER vet and hate to see decisions of care made because of cost, and I have seen your company follow through many times. My only hesitation is that some of the pre-existing condition decisions can be frustrating (in personal experience pneumonia as a complication of a complication of a pre-existing condition felt a bit harsh) but particularly for a new healthy pet I do not know of a better/more reliable company out there!
Insurer: Trupanion
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Great service and ease of use.
Great service and ease of use.
Insurer: Trupanion
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Always helpful and caring
Always helpful and caring
Insurer: Trupanion Canada
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Excellent customer service!
Excellent customer service! So nice and helpful any time I need anything and it's easy to make a claim!
Insurer: Trupanion Canada
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Good services
Good services
Insurer: Trupanion Canada
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Great service.
Great service. Thanks
Insurer: Trupanion Canada
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Helpful telephone agent after receiving multiple system generated emails.
Helpful telephone agent after receiving multiple system generated emails.
Insurer: Trupanion Canada
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Karina helped me remain calm she was knowledgeable personable and overall fantastic!
Karina helped me remain calm, she was knowledgeable, personable and overall fantastic!
Insurer: Trupanion Canada
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The customer service is always prompt and professional as it was for this request for a replacement ID tag.
The customer service is always prompt and professional, as it was for this request for a replacement ID tag.
Insurer: Trupanion Canada
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Truly Excellent/Exceptional Service
Truly Excellent/Exceptional Service
Insurer: Trupanion Canada
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