Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Trupanion is my babies new companion.
The lady l spoke with was informative, pleasant and answered all my questions and has a good sense of humor. From our conversation it's obvious she has a love for pets.
Insurer: Trupanion Canada
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I always do recommend Trupanion to everyone I know because your customer service is always so helpful and caring.
I always do recommend Trupanion to everyone I know because your customer service is always so helpful and caring.
Insurer: Trupanion
By:
Although the representative was friendly and helpful there was quite a bit of static on the phone and I had to ask multiple times to repeat what was being said.
Although the representative was friendly and helpful, there was quite a bit of static on the phone and I had to ask multiple times to repeat what was being said.
Insurer: Trupanion Canada
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Excellent customer attention and satisfaction.
Excellent customer attention and satisfaction. Well organized approach putting the welfare of our Winston at the top. Thanks.
Insurer: Trupanion Canada
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Great experience
First actual claim in 10 years and was unsure of the process. I emailed Trupanion amd had my questions answered fully and within 24 hours.
Insurer: Trupanion Canada
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Flexible options and great customer service
Flexible options and great customer service
Insurer: Trupanion Canada
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Appeal process seems straightforward
I do really appreciate Trupanion a lot - and I always recommend you guys. This time around though my claim was filed under a new issue even though it wasn't as the diagnosis has changed, so I am having my vet appeal that decision. The appeal process seems really easy and Allison on Customer Service was really helpful and friendly.
Insurer: Trupanion Canada
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Excellent Service
My claim was dealt with on the same day it was submitted. EXCELLENT SERVICE!
Insurer: Trupanion Canada
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Amazing service
Very easy to deal with and they covered my dogs illness.
Insurer: Trupanion Canada
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