Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Fast, considered, surprisingly compassionate
First time pet owner with no idea what to look for in health insurance. Went with Healthy Paws because it seemed user friendly and offered more options. Happy I made that decision! They process my claims so fast, sometimes within a day, and in a considered way. They also compassionately reached out to see how my puppy was doing after he had major surgery. What insurance company does that? Very happy with Healthy Paws.
Insurer: Healthy Paws
By: Danielle
so glad I got it !
I got Healthy Paws insurance for my Yorkie (Cleo) expecting not having to use it any time soon. About a year after I enrolled her, Cleo started having severe digestive issues that required several urgent visits to the vet and appointments with an internal medicine specialist. I sent the insurance claims to Healthy Paws and their response have been beyond anything I could have expected. The claim process is incredibly simple and they reimburse me really fast. Their customer service is amazing, the wait time when you call is minutes, something rare in these days. They even took the time to send me a very caring email enquiring about Cleo’s health. If you own a pet you should have pet insurance, and Healthy Paws is the best.
Insurer: Healthy Paws
By: Maria
Getting Healthy Paws insurance was a great decision!
I had hoped never to test out the insurance I purchased from Healthy Paws but unfortunately, I had to during the week of Thanksgiving. My dog was very sick and ended up in the hospital with pancreatitis for most of 4 days. It was actually very scary, he was not getting any better, nothing seemed to be working, but the hospital kept trying. Thankfully on the 4th day, he was suddenly so much better that I was able to bring him home and he is doing well. I was pretty concerned about the bills, but when I submitted the claims (which was amazingly simple) they paid for everything that qualified, which was mostly all the charges. And the turnaround was remarkably fast. I am so grateful for Healthy Paws and highly recommend them!
Insurer: Healthy Paws
By: Terri
Because I find the staff very helpful and caring when we need help and understanding the most.
Because I find the staff very helpful and caring when we need help and understanding the most.
Insurer: Trupanion Canada
By:
Because trupanion was so helpful
Because trupanion was so helpful
Insurer: Trupanion Canada
By:
I have always had such pleasant dealings with Trupanion
I have always had such pleasant dealings with Trupanion
Insurer: Trupanion Canada
By:
I never have the slightest complaint when dealing with Trupanion.
I never have the slightest complaint when dealing with Trupanion. This was another very satisfactory encounter.
Insurer: Trupanion Canada
By:
Quick response to when claim placed.
Quick response to when claim placed.
Insurer: Trupanion Canada
By:
So thankful I took out this insurance for my puppy.
So thankful I took out this insurance for my puppy. Claims are processed on the spot at my vets. Quick and easy. Great service.
Insurer: Trupanion Canada
By:
The entire process was seamless especially during a difficult time for our Angus.
The entire process was seamless, especially, during a difficult time for our Angus.
Insurer: Trupanion Canada
By: