Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Always supportive and amazing staff.
Always supportive and amazing staff. Trupanion saved my dogs life, gave him new knees and allowed him a pain free life.
Insurer: Trupanion Canada
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The process for payment is very quick and simple.
The process for payment is very quick and simple. Any questions are answered by very friendly and caring personnel.
Insurer: Trupanion Canada
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Very pleasant and kind
Very pleasant and kind
Insurer: Trupanion Canada
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We are so thankful for Trupanion!
We are so thankful for Trupanion! We have a dog who’s less than 4 years old and he has had 4 surgeries, three of which we relied on Trupanion. The vet clinic has direct billing which is very helpful and convenient for the family of the patient. It has been difficult to watch our Finley recover from two of the surgeries which involved his joints. We knew the Labrador breed were known for joint issues but thought that could occur in old age. That hasn’t been our case and we lovingly refer to our Silver Lab as a lemon but thankfully Trupanion has helped us by relieving some of the financial burden if you will.
Insurer: Trupanion Canada
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Always more than happy with the service I receive from the educated staff.
Always more than happy with the service I receive from the educated staff.
Insurer: Trupanion
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Because all your staff are kind and helpful.
Because all your staff are kind and helpful. And because I appreciate you and your team members professionalism.
Insurer: Trupanion
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easy to complete forms and quick response from Trupanion about the process of my clain
easy to complete forms, and quick response from Trupanion about the process of my clain
Insurer: Trupanion
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Excellent customer service quick pay of claims
Excellent customer service, quick pay of claims
Insurer: Trupanion
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