Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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You have always helped
You have always helped
Insurer: Trupanion
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Your agents always respond quickly and show that they care.
Your agents always respond quickly and show that they care.
Insurer: Trupanion
By:
Always have been great
Always have been great
Insurer: Trupanion Canada
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Efficient prompt service.
Efficient, prompt service.
Insurer: Trupanion Canada
By:
Happy with the way things were handled and the personal experience
Happy with the way things were handled and the personal experience
Insurer: Trupanion Canada
By:
I had Trupanion coverage with my first dog who lived to be almost 15 and had such a great experience with them that I got coverage for our new puppy without hesitation.
I had Trupanion coverage with my first dog who lived to be almost 15 and had such a great experience with them that I got coverage for our new puppy without hesitation. Their client service is exceptional - knowledgeable, kind, compassionate - and I never had a single issue processing a claim. I would and have recommended Trupanion to friends and family!
Insurer: Trupanion Canada
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I have never had any trouble with claiming through Trupanion.
I have never had any trouble with claiming through Trupanion. They were there and responded immediately when our little West Highland White Terrier needed them most. As a result, he was able to receive a liver surgery which saved his life so he could be with us today.
Insurer: Trupanion Canada
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Kind and knowledgeable
Kind and knowledgeable
Insurer: Trupanion Canada
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New Trupanion member
The lady we talked to on the phone was very helpful and friendly and online seemed to be easy to follow.
Insurer: Trupanion Canada
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Fantastic!
The representative was extra fantastic, informative and friendly. Made signing up super easy!
Insurer: Trupanion Canada
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