Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,038 total


Verified December 28, 2021

Claims are quickly handled with excellent communication.

Claims are quickly handled with excellent communication.

Insurer: Trupanion Canada

By:

Useful
Verified December 28, 2021

excellent response

excellent response

Insurer: Trupanion Canada

By:

Useful
Verified December 28, 2021

Kayla was knowledgeable efficient and kind.

Kayla was knowledgeable, efficient and kind.

Insurer: Trupanion Canada

By:

Useful
Verified December 28, 2021

Quick and easy customer service.

Quick and easy customer service. No hassles, and always there to help.

Insurer: Trupanion Canada

By:

Useful
Verified December 28, 2021

Because I just had the opportunity to chat with a very helpful customer service agent and so far am overall pleased with my Trupanion service.

Because I just had the opportunity to chat with a very helpful customer service agent and so far am overall pleased with my Trupanion service.

Insurer: Trupanion

By:

Useful
Verified December 28, 2021

Customer service is consistently the best by way of efficiency efficacy intelligence and kindness.

Customer service is consistently the best by way of efficiency, efficacy, intelligence and kindness. I've had no issues whatsoever and have every bit of confidence in them.

Insurer: Trupanion

By:

Useful
Verified December 28, 2021

Extremely caring and understanding of the families emotional needs .

Extremely caring and understanding of the families emotional needs . Never a problem responding to claims submitted

Insurer: Trupanion

By:

Useful
Verified December 28, 2021

Extremely quick and so easy

Extremely quick and so easy

Insurer: Trupanion

By:

Useful
Verified December 28, 2021

good.

good. clear and fast. thank you!

Insurer: Trupanion

By:

Useful
Verified December 28, 2021

Great experience

Great experience

Insurer: Trupanion

By:

Useful

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