Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Always a pleasure to speak with a member of the trupanion team.
Always a pleasure to speak with a member of the trupanion team. Very efficient service. Have been recommending Trupanion to friends for 9 years.
Insurer: Trupanion Canada
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Always get my concerns addressed in a timely professional manner.
Always get my concerns addressed in a timely, professional manner.
Insurer: Trupanion Canada
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Every time I call every person I have spoken to has always been helpful friendly and pleasant.
Every time I call every person I have spoken to has always been helpful, friendly and pleasant.
Insurer: Trupanion Canada
By:
good customer service
good customer service
Insurer: Trupanion Canada
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I have always found Trupanion staff to be helpful when I’ve called.
I have always found Trupanion staff to be helpful when I’ve called. And the insurance coverage is comparable to other plans.
Insurer: Trupanion Canada
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The customer service is awesome!
The customer service is awesome!
Insurer: Trupanion Canada
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Very efficient friendly and understanding.
Very efficient, friendly and understanding. She was very knowledgeable and very willing to ensure I was fully looked after.
Insurer: Trupanion Canada
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Customer service and coverage.
Customer service and coverage. Although pricy, the Superior customer service reps and the amazing relationship with Vets in my city make this the best insurance.
Insurer: Trupanion
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customer service seems dead elsewhere but not at Trupanion.
customer service seems dead elsewhere, but not at Trupanion...every time I speak with a representative, I end the call feeling much better than when I reached out...Alana's skill in this arena is exemplary...kudos to you all for practicing the art of listening and providing helpful suggestions/ideas while being friendly, professional and accurate...
Insurer: Trupanion
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