Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
Other Categories
Perfect Service!
Perfect Service!!!! Thank you so much Drew!
Insurer: Trupanion Canada
By:
Great service I got the answer to my question
Great service I got the answer to my question
Insurer: Trupanion
By:
I adopted my first dog ever on April 15 2014 unexpectedly and it took me a month to understand and sign up for pet insurance.
I adopted my first dog ever on April 15, 2014 unexpectedly and it took me a month to understand and sign up for pet insurance. I have liked Trupanion's service until last week when I submitted a claim for dental work. The reason 0% was covered was because notes from a vet visit two days before I started coverage with Trupanion said my dog showed signs of tartar buildup. It puts a real sour taste in your mouth when you are a diligent pet owner and your insurance company doesn't give back just a little of the $3,800+ you've paid them over the years to help cover the cost of a very expensive procedure. I used to think that Trupanion was personable and accommodating but this refusal of coverage came right after I found out that changing my address with Trupanion in August 2021 when I moved from Boston to Vermont would have saved me $10 a month in premiums and when I called, the rep said they couldn't prorate me even if I could prove the address change. I was understanding then but the back-to-back refusals make me realize that all insurance companies truly are all the same. We all know what we're getting when we sign up for insurance and in the end it'll hopefully be worth it. I just suppose that the high opinion I had for Trupanion is lost. But I do appreciate that it's always easy to get in touch with a live person so keep up the good work on that front.
Insurer: Trupanion
By:
Always respond quickly with payments never ever had an issue with a claim truly glad we signed up with you formerly with our dalmation Neko and now with Mocha.
Always respond quickly with payments, never ever had an issue with a claim, truly glad we signed up with you formerly with our dalmation Neko and now with Mocha. Keep safe and healthy
Insurer: Trupanion Canada
By:
Everything is always smooth!
Everything is always smooth! This service is a life saver in more ways then one. They make it easy, they always show up! Thank god we have Trupanion!
Insurer: Trupanion Canada
By:
Great experience!
Excellent customer service. All questions answered. Liked the no pressure sales experience.
Insurer: Trupanion Canada
By:
Excellent service and very help!
Excellent service and very help!
Insurer: Trupanion Canada
By:
Excellent service she is very understanding and helpful
Excellent service she is very understanding and helpful
Insurer: Trupanion Canada
By:
Until there is socialize medicine for animals, this is the next best thing
The rep was wonderful! Answered all my questions and was super friendly and polite.
Insurer: Trupanion Canada
By:
Great People
The young lady that helped me over the phone was very, very helpful and plesent
Insurer: Trupanion Canada
By: