Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Happy Tails
Agents are friendly, knowledgeable, easy to talk with and patient while answering your questions.
Insurer: Trupanion Canada
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Always quick in the claims process.
Always quick in the claims process. If there is a problem, they are quick to help. Very friendly as well
Insurer: Trupanion Canada
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Claim was submitted by our vet¡¦s office and we received communication from Trupanion right away.
Claim was submitted by our vet¡¦s office and we received communication from Trupanion right away. The claim payment was processed very quickly and we received the cheque within days. It was a very smooth process and we appreciate the care and thoughtfulness from Trupanion.
Insurer: Trupanion Canada
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Entire process was painless.
Entire process was painless. As a veterinarian I¡¦ve always recommended trupanion based on my clients experiences. I¡¦m so thankful I didn¡¦t let my ego get in the way and got insurance so my little buddy is still with us. <3
Insurer: Trupanion Canada
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Excellent customer service
Excellent customer service
Insurer: Trupanion Canada
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friendly and helpful!
friendly and helpful!
Insurer: Trupanion Canada
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Got information needed in professional manner
Got information needed in professional manner
Insurer: Trupanion Canada
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have not used my plan and really no reason for any lower score.
have not used my plan and really no reason for any lower score. up dates on fees and any changes to plan sent to me. so for that reason good.customer service friendly.
Insurer: Trupanion Canada
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I have had all my animals insured with Trupanion and I have never ever had a problem with them.
I have had all my animals insured with Trupanion and I have never ever had a problem with them. They are always friendly when your phone to talk to them on the phone and ready to help with whatever they can do. And I have been doing a lot of recommending to people that I talk to who have pets.
Insurer: Trupanion Canada
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Manny became a diabetic after I had coverage and he has to go to the vet a lot to keep a check on his sugar levels.
Manny became a diabetic after I had coverage and he has to go to the vet a lot to keep a check on his sugar levels. Trupanion has been there making the stress very manageable. Thank you so much
Insurer: Trupanion Canada
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