Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Very professional very patient and very knowledgeable
Very professional, very patient and very knowledgeable
Insurer: Trupanion
By:
Amy was incredibly helpful and friendly.
Amy was incredibly helpful and friendly. She explained what the issue was and before I had a chance to fix it she called me back to let me know she had looked into my claim further and was able to resolve the issue on her end. Absolutely fantastic customer service which is rare these days! I already tell all my friends with pets to choose Trupanion and will certainly continue to do so. Not enough good words I can use to describe Amy and the Trupanion team.
Insurer: Trupanion Canada
By:
Every interaction we've had with Trupanion staff has been more then stellar.
Every interaction we've had with Trupanion staff has been more then stellar.
Insurer: Trupanion Canada
By:
Everyone that works here is so kind and love our animals dearly.
Everyone that works here is so kind and love our animals dearly.
Insurer: Trupanion Canada
By:
Knowledgeable agents
Everyone was very knowledgable and up front with the information. We felt we were able to make an informed decision to take the insurance and the deductible that we chose.
Insurer: Trupanion Canada
By:
hassle free enrollment nice people to deal with
hassle free enrollment nice people to deal with
Insurer: Trupanion Canada
By:
I have spoken to a few people and they are very kind and are really interested in helping people with their companions.
I have spoken to a few people, and they are very kind and are really interested in helping people with their companions.
Insurer: Trupanion Canada
By:
I The have been with Trupanion for years and I got nothing but the best customer service all I have spoken with were so nice compassionate and caring
I The have been with Trupanion for years and I got nothing but the best customer service , all I have spoken with were so nice , compassionate and caring
Insurer: Trupanion Canada
By:
My cats have been insured for 2 years and the claims process is very easy.
My cats have been insured for 2 years and the claims process is very easy. Also the online chat option is useful when I have a question.
Insurer: Trupanion Canada
By:
The agent we spoke with was very good
The agent we spoke with was very good
Insurer: Trupanion Canada
By: