Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
Other Categories
Easy to sign up with friendly service
Customer service was quick, prompt, knowledgeable and friendly
Insurer: Trupanion Canada
By:
I just have to say it was a very smooth and hassle free experience start to finish
I just have to say it was a very smooth and hassle free experience start to finish
Insurer: Trupanion Canada
By:
Clarification of information.
I looked online for information when I got the recommendation from my vet and filled out the forms to apply including my card info but when I submitted it put me back to enter more info without a msg. I then called and Brian helped me through it and answered my questions so it went through. I chose the most popular option but when speaking with another family member was given some info about their insurance called for clarification and received it. My confusion was the lifetime deductible. I understood it to be payable once but on checking am advised it is for each condition. Now I think I understand if my pup has two conditions that would be a deductible for each one. Perhaps an example like If your pup has a heart condition that's one deductible and if another condition occurs that would be another deductible. I had a detailed discussion with a lady by phone and I think I understand. It took 4 tries to get as much information to understand my policy. It really shouldn't.
Insurer: Trupanion Canada
By:
Trupanion review
Informative didn¡¦t use hard sell tactics to get me to buy more insurance than I need. Have a few examples so that I clearly understand my deductible and was pleasant
Insurer: Trupanion Canada
By:
my dog had health problems for a long time i never had a problem with trupanion i would recommend them to any one with a pet
my dog had health problems for a long time i never had a problem with trupanion i would recommend them to any one with a pet
Insurer: Trupanion Canada
By:
Super easy and quick customer service was very helpful too
Super easy and quick, customer service was very helpful too
Insurer: Trupanion Canada
By:
The agent that helped me was super kind and I already knew how great your plans are
The agent that helped me was super kind and I already knew how great your plans are
Insurer: Trupanion Canada
By:
Signing up with Trupanion was a great experience
The lady who helped us sign up was extremely helpful and answered our questions with professional expertise and good humour..made our day!!
Insurer: Trupanion Canada
By:
Trupanion took the finanxial worry away from rushing my Standard Poodle in to the ER at 11pm on a Friday.
Trupanion took the finanxial worry away from rushing my Standard Poodle in to the ER at 11pm on a Friday. Thank you Trupanion
Insurer: Trupanion Canada
By: