Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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All Insurance Companies need to lessons from Trupanion
Frieda has several serious health issues including epilepsy and elbow dysplasia. Her vet bills have been substantial. The stress and worry, while extensive diagnostics were performed, were mitigated by the knowledge that Trupanion was with us. The costs were beyond my budget. Without the unconditional support of Trupanion, I would have had to make a terrible choice. With Trupanion her conditions were diagnosed and are manageable with medication. Trupanion continues to support both of us by covering Frieda's ongoing medication costs and reimbursing me promptly and directly to my bank account. Their service is exemplary. House, car, and liability insurance companies should take lessons from Trupanion on service, rates, and loyalty. Both pets I have acquired since Freida are covered by Trupanion. I will not be alone with the worry and expenses of my pet's health ever again. Thank you Trupanion from Gina, Frieda, Toby and Minnie.
Insurer: Trupanion Canada
By: Gina
Great pet insurance and customer service
I couldn't be happier with Healthy Paws. My puppy recently ate what was suspected to be a piece of glass. After an x-ray at the local vet, and emergency exploratory surgery with a specialized surgeon, claims were submitted and Healthy Paws kept in contact throughout the entire claims processing period. I was extremely happy with the fact that Healthy Paws covered the claims at the rate of reimbursement and deductible I had chosen. They have even been in contact to check on my puppy's recuperation. That is good customer service! I did a lot of researching of pet insurers before choosing Healthy Paws. I have absolutely nothing but good things to say about them. So very glad I went with them.
Insurer: Healthy Paws
By: Deb
Highly Recommend
We have had HealthyPaws Pet Insurance since we got our puppy in 2018. We did a huge amount of research on pet insurance companies and decided HealthyPaws appeared to have the best reviews and best policy for us. From Day 1 they quickly covered every expected expense without question - these were mostly smaller vet adventures: ear infections, some tummy issues, etc. However recently, our dog surprised us by swallowing two mini tennis balls whole. This led to x-rays, a scope, and eventual major stomach surgery with a hospital stay. This was our first major claim to HealthyPaws but they quickly reviewed this, approved the necessary expenses and reimbursed me almost immediately. Additionally, they reached out to check on the status of our dog. I have been incredibly impressed with this company and have referred them to countless friends with animals. We got pet insurance mostly for peace of mind but having HealthyPaws behind us as we made major health decisions for our dog was extremely comforting.
Insurer: Healthy Paws
By: Elaina
With Trupanion, I know I can provide the medical care when needed.
Amazing customer service and the process of filing a claim could not be easier. I love having our furkids covered with Trupanion.
Insurer: Trupanion
By: Debra
Incredible service
Lemonade has been so helpful, fast and comforting. I know when I have a vet bill that I can submit it to insurance and they will accept it without any hassle! Its so comforting to know they have mine and Maggies back!
Insurer: Lemonade
By: Taylor
As always Trupanion comes through with great service!
As always, Trupanion comes through with great service!
Insurer: Trupanion Canada
By:
Thank you
Because you explained everything so you could understand thank you thank you
Insurer: Trupanion Canada
By:
Knowledgeable Staff
Telephone representative was very knowledgeable, professional, and personable. She put me at ease and allowed me to ask as many questions as I wanted.
Insurer: Trupanion Canada
By:
the lovely online chat representative
the lovely online chat representative
Insurer: Trupanion Canada
By:
Trupanion Sign-up Experience
The person I was speaking with was knowledgeable and responded to all of my questions, on the phone, and in a few follow-up e-mails.
Insurer: Trupanion Canada
By: