Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Cause it's simple to talk with you guys.
Cause it's simple to talk with you guys..
Insurer: Trupanion Canada
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I have had an ongoing issue with my pet and Trupanion keeps trying to bill me for additional deductibles even though in every new claim I reference the first claim for the issue when I paid the deductible.
I have had an ongoing issue with my pet and Trupanion keeps trying to bill me for additional deductibles even though in every new claim I reference the first claim for the issue when I paid the deductible. I keep having to appeal which is endlessly frustrating, time-consuming, and I keep having to involve my Veterinarian who is busy helping pets. It is making me consider shopping for new insurance for Bowie. Trupanion sounded great on paper, but now that Bowie is experiencing health issues it is proving to almost be more trouble than it is worth for $35 dollars every month.
Insurer: Trupanion
By:
Friendly polite and good info
Friendly, polite and good info
Insurer: Trupanion Canada
By:
Great customer service.
Great customer service. No waiting in a long queue. Prompt payout for claim
Insurer: Trupanion Canada
By:
I think you are wonderful.
I think you are wonderful.... fair. You have paid for a lot of Hershey's expensive hospital stay, and continue to pay 90% for his meds. I'm 100% satisfied with your service.
Insurer: Trupanion Canada
By:
It took over a week to get the email that the claim was submitted.
It took over a week to get the email that the claim was submitted. Not sure if it was the pet hospital or Trupanion but it was disappointing to see.
Insurer: Trupanion Canada
By:
Prompt pleasant service Always a positive experience.
Prompt pleasant service, Always a positive experience.
Insurer: Trupanion Canada
By:
Quick response was truly appreciated as the total cost was high for our available income.
Quick response was truly appreciated as the total cost was high for our available income. Hopefully I filled out the proper direct deposit form so that we receive the refund quicker and the vet is willing to wait for payment from you. Overall very good.
Insurer: Trupanion Canada
By:
Good job
the explanation of the policy and how it works by the person at Trupanion was very clear and helpful
Insurer: Trupanion Canada
By: