Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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High Quality Insurance Made Easy
Insurance claims processing is often slow, a ton of work and overall an added stress, at least that has been my experience with insurance before Lemonade. Lemonade has always processed my pet health insurance claims quickly (usually in a week or so), sent me updates and explanations every step of the way so I knew what was going on, and have always answered any questions or concerns I had quickly and thoroughly. Never have I felt like they were making me jump through extra hoops for nonsense reasons in the hopes they won’t have to pay and instead let me focus on what was important, making sure my sick cat was well taken care of. Lemonade has been a great stress reliever, something I doubt I will ever say of another insurance company. Plus, it has allowed me to get my cat the best care possible, which I would have undoubtedly struggled to afford otherwise. I have recommend it to all my friends who have pets.
Insurer: Lemonade
By: Monica
I have nothing to complain about
Iâm responding to your quick, polite service.
Insurer: Trupanion Canada
By: Judy
Our first experience
Our experience up to now has been great.
Insurer: Trupanion Canada
By: Rachel
Trust Trupanion
Prompt efficient response once clinic submitted.
Insurer: Trupanion Canada
By: Elaine
Because she answered all my questions with a good attitude.
Because she answered all my questions with a good attitude.
Insurer: Trupanion
By: David
Love Trupanion
Got back instantly to my veterinarian
Insurer: Trupanion
By: Debra
Glad I pick Trupanion!
Great service! Love the app
Insurer: Trupanion
By: Doris
Claim submission issue
I asked my vet to submit my invoice for skin allergy treatment and prescription and got a response from Trupanion denying the claim for any infected ear. Not sure in the Vet submitted incorrectly or not.
Insurer: Trupanion
By: John