Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Excellent insurance
Trupanion has been so helpful and such a pleasure to deal with. I have a daughter with complex medical needs so I was prepared for the possible difficulties that one can face when dealing with insurance. (Admittedly, I’m a bit scarred 😀) However, submitting claims and getting them covered have been super easy and fast, I’m really impressed. I’m thrilled I chose Trupanion.
Insurer: Trupanion
By: Erika
Highly recommend!
My experience with Healthy Paws has been incredible and has definitely exceeded my expectations since I had never purchased pet insurance before. My puppy was recently very ill and they handled all the claims very quickly and even reached out afterward to see how he was doing. Definitely recommended this company to all pet owners.
Insurer: Healthy Paws
By: Venessa
Great Experience!
great experience, patient and provided a lot of options.
Insurer: Trupanion Canada
By: Ryan
I cannot wish for a better experience than with Trupanion.
I cannot wish for a better experience than with Trupanion. They make the most stressful times with my beloved pet as easy and simple as possible. I love the online invoice submission, it is seamless.
Insurer: Trupanion Canada
By: Divishani
I have always been impressed by Trupanionâs service.
I have always been impressed by Trupanionâs service. Never an hassle and the speed of the service is amazing. I have always recommended you when talking to other dog owners. I truly appreciated this type of service when dealing with you a few weeks ago when I almost lost Brinkley.
Insurer: Trupanion Canada
By: Ginette
ACL tare on my Dog
My Great Dane tore her ACL and Trupanion approved her survey with in 10 minutes after the vet sent the request. This was amazing for my girl.??
Insurer: Trupanion Canada
By: June
Happy
The lady I was talking to answered all my questions and made me feel good that my little Chico will be taken care of in the future.
Insurer: Trupanion Canada
By: Donna
Trupanion is a fabulous company!
All of my claims have been handled quickly. On the occasions where I've need to talk with a claim representative, they have been professional, helpful and extremely compassionate. Trupanion is a fabulous company!
Insurer: Trupanion
By: Pamela
Trupanion provides peace of mind.
Always willing to explain exactly what is being paid & what is not, friendly & accommodating.
Insurer: Trupanion
By: DJ
Everyone is courteous helpful and concerned about my dogâs health and recovery as well as my mental health concerning his recovery.
Everyone is courteous, helpful and concerned about my dogâs health and recovery as well as my mental health concerning his recovery. Kudos to everyone!
Insurer: Trupanion
By: Ellen