Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Trupanion there for us in a storm
When we were most frightened hearing a toy Poodle struggling to breath and vet’s telling us she needs this and that we said please do what you need to do to help her! We hoped Trupanion would help with the costs and so far they have been fast and an enormous help! Just recommend to all of our sons for our Granddogs!
Insurer: Trupanion
By: Maxine
Very fast to help and understanding, they really do care
When our dog was attacked we were so worried, but knowing that we had Lemonade insurance for her took away a lot of the worry. They make it so affordable to have your pet insured and help make the process so easy. Im glad I was recommended their service. I use other of their services as well. There's no company out there like Lemonade! I recommend them to everyone.
Insurer: Lemonade
By: Maria
There when you need it!
I had been enrolled in Healthy Paws pet insurance since I adopted my dog Polly from the shelter in 2018. In all of that time, I had never needed it, but continued on. A few weeks ago, our sweet girl started to show bruising all over her belly and groin. She had developed a life-threatening auto-immune disease called ITP and had to be in the emergency vet ICU for several days. While there, in order to get her platelet count up, and save her from spontaneous internal bleeding, she was treated with chemo drugs and other medications that saved her life. If I had not had Healthy Paws, there was no way I could afford it. I honestly was worried that maybe it wouldn't be covered or something, because it seemed to good to be true that it would be. Once I uploaded Polly's bills and records, we were reimbursed eighty percent of the thousands of dollars we had to spend (after our deductible). I am so grateful for this insurance! And now I know that if she has a relapse or needs other medications, Healthy Paws is there. Our emergency vet even said that HP is the best pet insurance out there. I highly recommend them!
Insurer: Healthy Paws
By: Erin
Knowledge staff always are available to answer questions and if needed get back promptly.
Knowledge staff always are available to answer questions and if needed get back promptly.
Insurer: Trupanion Canada
By: Shirley/Jim
Fast response; excellent service
Fast response; excellent service
Insurer: Trupanion Canada
By: Karen
Great service!
It was a seamless and pain free experience! Thank you Trupanion :)
Insurer: Trupanion Canada
By: Katerina
Great experience!
Straightforward process with prompt payment and clear explanation of claim outcome.
Insurer: Trupanion Canada
By: Marisa
Great pet insurance!
They are very fast and they let you know every step of the way. Also they are very descriptive on what and why the charges are covered.
Insurer: Trupanion Canada
By: Debra