Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I always had a good experience with
I always had a good experience with Fetch and the people I talk to you on the phone are very helpful
Insurer: Fetch
By: Patricia
I had to call for a billing issue and
I had to call for a billing issue and was lucky to get through to Lindsay. She was AMAZING and lovely to talk to (:
Insurer: Fetch Canada
By: Noelle
I always had a good experience with
I always had a good experience with Fetch and the people I talk to you on the phone are very helpful
Insurer: Fetch Canada
By: Patricia
This review is in two parts
This review is in two parts: Fetch and Petplan. With Fetch, talking to Regina B. was a great help and she was very polite. As to service I do wish they would also cover routine vaccines and payouts seem to be faster. Under Petplan, when my Blue Healer had an accident jumping a small wall. When I filed a claim they would not cover it citing his knee injuries were pre-existing injuries even though he had no problems before the accident. Even after the vet told them they were wrong, Petplan still refused to pay. I do hope Fetch will correct this issue and cover future treatments.
Insurer: Fetch
By: Danny
This review is in two parts
This review is in two parts: Fetch and Petplan. With Fetch, talking to Regina B. was a great help and she was very polite. As to service I do wish they would also cover routine vaccines and payouts seem to be faster. Under Petplan, when my Blue Healer had an accident jumping a small wall. When I filed a claim they would not cover it citing his knee injuries were pre-existing injuries even though he had no problems before the accident. Even after the vet told them they were wrong, Petplan still refused to pay. I do hope Fetch will correct this issue and cover future treatments.
Insurer: Fetch Canada
By: Danny
Quick and Easy
Lemonade was quick and easy to get my claims processed. Easy to use app .
Insurer: Lemonade
By: Renee
What a Relief to Have Healthy Paws - and they care too!
We are so grateful we enrolled Barkely when he was a puppy. He's needed two CCL surgeries since then and we had only to worry about taking care of our pooch. The claim process was so easy and our claims were paid faster than the credit card bill came in. Healthy Paws even reached out to us to find out how Barkely was doing. What a small monthly price to pay for the piece of mind we have in knowing that financial issues will not get in the way of deciding what's best for Barkely!
Insurer: Healthy Paws
By: Rachel
Makes having insurance look like a breeze
Best insurance service out there!! When I first brought home Oso 3 years ago, we started with Trupanion. They were Ok. The only reason they were considered is because they work with vets direct so you don’t need to be reimbursed but the process is lengthy and prices are a bit high. I was paying about $90 and it didn’t have add ons. Lemonade came in and blew the prices out of the water and I have things such as vet visits and specialty treatments added for a fraction of that price. Oso was stung by a bee and had to be rushed to the vet! I was nervous for the outcome of the payment process since it was my first time filing a claim. Literally took less than 5 min and my claim was approved! They make being a dog parent more joyful than stressful. 1000% recommend lemonade for those who want a hassle free company!
Insurer: Lemonade
By: Clarissa
Happy with Trupanion so far
Easy and quick
Insurer: Trupanion Canada
By: Paige
So far anytime I phoned for information I always encountered very helpful agents.
So far, anytime I phoned for information, I always encountered very helpful agents.
Insurer: Trupanion Canada
By: Silvia