Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Excellent Company
The Fetch chat representative was helpful and efficient. A fantastic company!!
Insurer: Fetch
By: PAUL
Great Customer Service
Janelle was very friendly and helpful answering my many questions
Insurer: Fetch
By: Lori
Excellent Company
The Fetch chat representative was helpful and efficient. A fantastic company!!
Insurer: Fetch Canada
By: PAUL
Great Customer Service
Janelle was very friendly and helpful answering my many questions
Insurer: Fetch Canada
By: Lori
Excellent pet insurance!
We've been with Fetch (formerly Petplan) for four years now and have been very pleased with our choice to insure with this company. Our dog, Cassius, has had injury/surgery/rehab (ruptured ACL) and an ongoing medical condition and in each case, Fetch has fulfilled its obligation with excellent customer service and timely payment.
Insurer: Fetch
By: Bruce
Emergency Vet Visit
My dog had to go to the emergency vet due to several days of GI issues (all over the house). During a scary and stressful time it is comforting to know that no matter what happens I know the bill will be at least partially covered by pet insurance. I filed the claim and received payment within a few days via direct deposit. (Dog is recovered too :D.) I only wish I had selected a lower deductible and higher percentage of coverage when I first enrolled because once you file any claims you cannot change it. But, when they are puppies you dont think youll ever need to use the insurance. As she gets older I have had to use it several times and am so glad to have it! Recommend to everyone getting a new pet.
Insurer: Fetch
By: Jacqueline
Excellent pet insurance!
We've been with Fetch (formerly Petplan) for four years now and have been very pleased with our choice to insure with this company. Our dog, Cassius, has had injury/surgery/rehab (ruptured ACL) and an ongoing medical condition and in each case, Fetch has fulfilled its obligation with excellent customer service and timely payment.
Insurer: Fetch Canada
By: Bruce
I called to update our address
I called to update our address. The young lady who answered was very knowledgeable, efficient and helpful. It was a good experience.
Insurer: Fetch
By: Cara
Excellent customer service and very quick claim payment! payout
In the last two years my senior dog has had several trips to the vet and I've made many claims that always arrived quickly. A month a ago when my dog passed I had just renewed my Fetch policy. I called customer service and the representative said they would pro rate my insurance. He was very respectful and sympathetic. Within two days my credit card was credited. I was flabbergasted! I will definitely get Fetch insurance for our next pet.
Insurer: Fetch
By: Vicki
I called to update our address
I called to update our address. The young lady who answered was very knowledgeable, efficient and helpful. It was a good experience.
Insurer: Fetch Canada
By: Cara