Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
Other Categories
Ms.
I am so grateful for Trupanion, I am on a fixed income and disabled and that is why I decided to get insurance for Biggie. Biggie is 1 year and 10 months now. After getting blood work done before a neuter we found out Biggie had a problem with his liver. I was able to get all the tests Biggie needed to find out what the problem was. Since March to now it was determined he had cirocis of the liver and is terminal. I am able to get the very expensive medicine he needs to be on. As I only have limited time with my baby I am able to keep him comfortable and to enjoy the young brave man that he is.
Insurer: Trupanion
By: Cheryl
Excellent Coverage and Service
We have insured our dogs with Fetch (formerly PetPlan) since 2016 and have been 100% satisfied with the service and coverage. Their new online system is very efficient and easy to use, and the turnaround time for processing and payment is exceptional. Customer service is reliably helpful and always friendly. An A+ all around!
Insurer: Fetch
By: Linda
Excellent Coverage and Service
We have insured our dogs with Fetch (formerly PetPlan) since 2016 and have been 100% satisfied with the service and coverage. Their new online system is very efficient and easy to use, and the turnaround time for processing and payment is exceptional. Customer service is reliably helpful and always friendly. An A+ all around!
Insurer: Fetch Canada
By: Linda
Always happy with whoever we speak tp
Always happy with whoever we speak tp
Insurer: Trupanion Canada
By: Dan
Very helpful staff
Amanda easy to talk to, explained the Trupanion policy very well, and answered all my questions. She assured me she would be there to help answer any other questions as they came up, so I feel well supported.
Insurer: Trupanion Canada
By: Jane
Awesome pet insurance
Because of good customer service and the offer.
Insurer: Trupanion Canada
By: Ariel
Because they will work with you quickly to resolve your payment difficulty in paying your premium by a certain date and change it to your timetable
Because they will work with you quickly to resolve your payment difficulty in paying your premium by a certain date and change it to your timetable
Insurer: Trupanion Canada
By: Cindy
Milo
Contact person gave me all the information I needed to make an informed decision about pet insurance enrolment.
Insurer: Trupanion Canada
By: Deborah
Drew was clear on what was covered in my insurance.
Drew was clear on what was covered in my insurance. Knowledgeable and pleasant.
Insurer: Trupanion Canada
By: Karen
Simple and easy
Easy online claims process, and process time was efficient and communicated clearly on amount of deductible remaining etc.
Insurer: Trupanion Canada
By: Deanne