Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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always good service
always good service, never a problem with getting my claim done and payment is quick. happy with the service.
Insurer: Fetch Canada
By: diane
I am so glad I found Fetch
I am so glad I found Fetch. A year and a half ago, we got our 1st puppy ever, and read so many opinions about insurance for pets. We landed on Fetch because of its coverage options and affordability. We have used it more than we thought and all the reps are responsive and let you know exactly what you need to file a claim and get your refund. The process gets easier as we have had to use it multiple times, and I love that. I'm so glad we found Fetch!
Insurer: Fetch
By: candice
I am so glad I found Fetch
I am so glad I found Fetch. A year and a half ago, we got our 1st puppy ever, and read so many opinions about insurance for pets. We landed on Fetch because of its coverage options and affordability. We have used it more than we thought and all the reps are responsive and let you know exactly what you need to file a claim and get your refund. The process gets easier as we have had to use it multiple times, and I love that. I'm so glad we found Fetch!
Insurer: Fetch Canada
By: candice
Number 1 Pet Insurance
My Number 1 Pet Insurer. I am a new customer of Lemonade and have already had wonderful experience. Submitting a claim was as easy using the phone App. Although I mistakenly submitted a claim with the wrong amount, I reached out and a representative was able to make the correction with ease and quickly.
Insurer: Lemonade
By: Leslie
I highly recommend Fetch
Fetch is so easy to use. Im amazed at how simple it is to submit a claim. Ive had no issues with them in promptly reimbursing me. I have two dogs. And when we got the first dog, we bought a different dog insurance. When we got the second dog, a friend referred us to Fetch. Compared to the other insurance, Fetch is outstanding in every way. I only had to call customer service once. They answered quickly and took care of the issue to my satisfaction. I really need to switch my other dog to Fetch. I highly recommend them. And we are thankful we have it.
Insurer: Fetch
By: Pam
I highly recommend Fetch
Fetch is so easy to use. Im amazed at how simple it is to submit a claim. Ive had no issues with them in promptly reimbursing me. I have two dogs. And when we got the first dog, we bought a different dog insurance. When we got the second dog, a friend referred us to Fetch. Compared to the other insurance, Fetch is outstanding in every way. I only had to call customer service once. They answered quickly and took care of the issue to my satisfaction. I really need to switch my other dog to Fetch. I highly recommend them. And we are thankful we have it.
Insurer: Fetch Canada
By: Pam
Penny's Allergies
Could not have been easier. Less than three minutes to upload the invoice; claim paid within 24 hours (on a weekend). Customer service was easy to work with to do initial set up. Did no use the Pet Insurance Review -- recommended by the vet.
Insurer: Trupanion
By: Steve
Best Pet Insurance Out There
Great customer service, very quick response and payment even before leaving the vet clinic! Kudos to all of you working at Trupanion, making our lives easier!
Insurer: Trupanion Canada
By: Kathy
Very prompt with direct deposit to my bank account.
Very prompt with direct deposit to my bank account. They have always been timely with no disputes
Insurer: Trupanion Canada
By: Douglas
Excellent Service
You guys are awesome can not complain and always there for Luna. I like it that the Vet can direct bill u. Thatâs the best. I recommend my friends to go with you guys. Thank you for caring
Insurer: Trupanion Canada
By: Melissa