Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Worst experience of my life
The worst costumer service of my life. Karissa took it upon herself to yell at me when she couldn't provide evidence of the "actual cost of care" which she cited as the reason to increase my rate by 200 per month.. she stated the cost of care was more in the new city I moved to 3 years ago...which is not true at all. In fact the cost of treatment is less here than it was in the previous town I lived in. I offered to get three quotes for the actual cost of treatment from both cities and she refused this demanding the "actual cost of care" was not going to reflected in quotes from the actual cost of care. So I cancelled and went on to find out they base all their rates on policies that are not supported by evidence.
Insurer: Trupanion
By: Stacie
I am ALWAYS pleased with the help I get from Trupanion.
I am ALWAYS pleased with the help I get from Trupanion.
Insurer: Trupanion
By: Rita
I have been very happy with Trupanion.
I have been very happy with Trupanion.
Insurer: Trupanion
By: Jeralyn
Always great service
Always great service
Insurer: Trupanion Canada
By: Brian
Great service
Easy, timely and efficient
Insurer: Trupanion Canada
By: Krista
Baileys experience
I found the entire experience quick. Within 24 hours I had answer to how much my claim would be covered by Trupanion. It is refreshing to have such fast service.
Insurer: Trupanion Canada
By: Wendy
Extremely happy
I have always recommended Trupanion insurance to many of my peers for their dogs. I have had quite a few dogs over the years and Trupanion has been my best experience to date.
Insurer: Trupanion Canada
By: Carol
Impeccable service
Impeccable service
Insurer: Trupanion Canada
By: Carlo
Making life easier
So easy to use. Provided TC # and thatâs all that was required. This made dealing with a stressful situation, broken leg, much easier. Thanks Trupanion
Insurer: Trupanion Canada
By: Darcy
The staff I have interacted with are personable and knowledgeable.
The staff I have interacted with are personable and knowledgeable. The coverage and costs seem like a fair deal.
Insurer: Trupanion Canada
By: Diana