Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Great customer service!
I am a first time pet owner, worried about how I would pay for my pet’s expenses. I am also a new homeowner so I needed to find an insurance company that I aligned with. What I love about Lemonade is that they are super helpful and responsive to my questions, they also donate a portion of our payments to a charity of our choice. Their customer service representatives are extremely helpful and super nice. I also love that every time I have a question, they email me. I get anxiety from phone calls a lot so the fact that they can get all of my questions answered just by email has been super beneficial to me and less stress free on my part.
Insurer: Lemonade
By: Monica
Because I have just had to use this insurance and itâs wonderful⦠peace of mind.
Because I have just had to use this insurance and itâs wonderful⦠peace of mind. I have been able to speak with a representative each and every time without delay. â¦. And all pleasant.
Insurer: Trupanion Canada
By: Judy
Ernieâs Care
I appreciate that that the cost of veterinary services for Ernieâs medical treatment was able to be applied to the deductible for any future treatment. The response from Trupanion was immediate and I would pass on our experience to anyone contemplating insuring their pet with Trupanion.
Insurer: Trupanion Canada
By: Susan
Trupanion is great never a problem
Trupanion is great, never a problem
Insurer: Trupanion Canada
By: Stewart
Always great customer service
Always great customer service
Insurer: Trupanion
By: Carrie
Ashley was spectacular in all aspects of assistance.
Ashley was spectacular in all aspects of assistance. Knew the policy well, clear phone connection, courteous, clear phone connection, gave excellent advice, clear phone connection......... :)
Insurer: Trupanion
By: Jeffrey
customer service was very helpful with a billing problem
customer service was very helpful with a billing problem
Insurer: Trupanion
By: Clint
Erin was very helpful and made the process of challenging the decision on my claims easy.
Erin was very helpful and made the process of challenging the decision on my claims easy.
Insurer: Trupanion
By: Kadie