Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,026 total


Verified October 04, 2022

Aweomse rating them a 10 with Healthy Paws

I want to thank healthypaws for the Outstanding service and loyalty to our dog, Blue. Albeit he is only 3 years old, he has had some health issues that have popped up and this insurance company has been a Blessing beyond! They are extremely easy to work with and pay very quickly with little hassle. Their communication is excellent, their service is excellent and I highly recommend Health Paws Pet Insurance. I have used others in the past and after using this company I am a forever client.

Insurer: Healthy Paws

By: Mary

Useful
Verified October 04, 2022

Healthy Paws for the Win

This policy has been a life saver. My 3 yr old dog has had 3 surgeries and Healthy Paws has been great for each one. They walked me through what would be covered before each surgery and then processed my claims quickly when I submitted them. They also send this email after you submit a claim and tell you to take care of your pet and they will contact you if they need more info. They also check in on your pet after surgery. The customer service, response time and coverage has been amazing! Hopefully I won’t need to keep using it this often but It really is nice knowing it’s there if I need it.

Insurer: Healthy Paws

By: Katie

Useful
Verified October 04, 2022

Within hours of Veterniary visit

Trupanion has been extremely responsive to to any claim filed and my questions.

Insurer: Trupanion

By: June

Useful
Verified October 04, 2022

No issues.

No issues. All calls were very friendly and informative/helpful. Claims paid quickly.

Insurer: Trupanion Canada

By: Layle

Useful
Verified October 04, 2022

The lovely lady who took my call was kind knowledgeable and very helpful. A great start to getting to know this company.

The lovely lady who took my call was kind, knowledgeable and very helpful. A great start to getting to know this company.

Insurer: Trupanion Canada

By: Jamie

Useful
Verified October 04, 2022

Very helpful and answered all my questions

Very helpful and answered all my questions

Insurer: Trupanion Canada

By: Janet

Useful
Verified October 04, 2022

REAL PERSON on the phone and so pleasant.

REAL PERSON on the phone and so pleasant. Thank you

Insurer: Trupanion

By: Jean

Useful
Verified October 04, 2022

Courteous efficient effective.

Courteous, efficient, effective.

Insurer: Trupanion

By: John

Useful
Verified October 04, 2022

Excellent customer service

Friendly and informative

Insurer: Trupanion

By: Paula

Useful
Verified October 04, 2022

Great service friendly and knowledgeable staff.

Great service, friendly and knowledgeable staff.

Insurer: Trupanion

By: Ashleigh

Useful

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