Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Aweomse rating them a 10 with Healthy Paws
I want to thank healthypaws for the Outstanding service and loyalty to our dog, Blue. Albeit he is only 3 years old, he has had some health issues that have popped up and this insurance company has been a Blessing beyond! They are extremely easy to work with and pay very quickly with little hassle. Their communication is excellent, their service is excellent and I highly recommend Health Paws Pet Insurance. I have used others in the past and after using this company I am a forever client.
Insurer: Healthy Paws
By: Mary
Healthy Paws for the Win
This policy has been a life saver. My 3 yr old dog has had 3 surgeries and Healthy Paws has been great for each one. They walked me through what would be covered before each surgery and then processed my claims quickly when I submitted them. They also send this email after you submit a claim and tell you to take care of your pet and they will contact you if they need more info. They also check in on your pet after surgery. The customer service, response time and coverage has been amazing! Hopefully I won’t need to keep using it this often but It really is nice knowing it’s there if I need it.
Insurer: Healthy Paws
By: Katie
Within hours of Veterniary visit
Trupanion has been extremely responsive to to any claim filed and my questions.
Insurer: Trupanion
By: June
No issues.
No issues. All calls were very friendly and informative/helpful. Claims paid quickly.
Insurer: Trupanion Canada
By: Layle
The lovely lady who took my call was kind knowledgeable and very helpful. A great start to getting to know this company.
The lovely lady who took my call was kind, knowledgeable and very helpful. A great start to getting to know this company.
Insurer: Trupanion Canada
By: Jamie
Very helpful and answered all my questions
Very helpful and answered all my questions
Insurer: Trupanion Canada
By: Janet
REAL PERSON on the phone and so pleasant.
REAL PERSON on the phone and so pleasant. Thank you
Insurer: Trupanion
By: Jean
Courteous efficient effective.
Courteous, efficient, effective.
Insurer: Trupanion
By: John