Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
Other Categories
Happy customer.
The representative was great and explained everything well. Wasn't pushy just helpful.
Insurer: Trupanion
By: Sabrina
Great insurance and customer service!
Trupanion worked seamlessly with the ER vet I took my dog Penny to. I had approvals for paid treatments in minutes and the whole process was stress-free. I am so appreciative for your staff and service!
Insurer: Trupanion
By: Kate
Helpful customer service rep and decent cost for coverage
Helpful customer service rep and decent cost for coverage
Insurer: Trupanion Canada
By: Christine
Hso helpful and at a stressful time
Thank you for your assistance at a stressful time
Insurer: PHI Direct
By: Shelley
My experience with Jacqueline was great.
My experience with Jacqueline was great. The reason for my score is that I had submitted 2 claims. In which I was informed that it would take anywhere from 7 to 10 days. I had provided my banking information. As per my conversation with Jacqueline she had informed me that is can take up to 6 weeks. I put the claims through on my credit card and am waiting to be reimbursed so I can move forward on any further treatment my dogs requires.
Insurer: Trupanion Canada
By: Rick
Helping to save my kittens life
Always so helpful and easy to work with. Also quick and efficient. Best care for my furbaby.
Insurer: Trupanion Canada
By: Deborah
Excellent service!
Excellent Service! Was very professional! And very reassuring!
Insurer: Trupanion Canada
By: Patricia
Excellent telephone service
Excellent telephone service
Insurer: Trupanion Canada
By: Sabina
Highly recommend
Great service and coverage
Insurer: Trupanion Canada
By: Carolyn
Great service.
Great service. And friendly.
Insurer: Trupanion Canada
By: Lois