Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Quick and easy plus amazing customer service!
ASPCA insurance was amazing when I had to call for help to set up my online account. The claim process couldn’t be easier or quicker! I got my reimbursement in a week.
Insurer: ASPCA
By: Tiffani
Great Experience!
I have had fantastic experiences with ASPCA Insurance. They are timely in their processes and have provided great coverage for my dog who has had some ongoing issues. They’ve been a life and money saver!
Insurer: ASPCA
By: Cindy
Lemonade makes submitting claims so very easy! Thank you for great customer service
My niece recommended Lemonade for insurance for our dogs and it is the best insurance coverage and service I've ever received. The mobile app makes it so easy to submit my claims and interact with the group. It's easy to use and always super quick getting a response. Thank you for making insurance easy for once. My health insurance company can use some tips from your team!
Insurer: Lemonade
By: alyssa
I chose the best
Always so friendly and helpful
Insurer: Trupanion
By: Rocco
Amazing customer service all the time!
Amazing customer service all the time!!!!
Insurer: Trupanion
By: Alison
Because as I've happily said many times before Trupanion is a wonderful company: first and foremost fantastic staff--whenever I have to call with a question or a problem the person who picks up is unfailingly gracious helpful smart and kind.
Because, as I've happily said many times before, Trupanion is a wonderful company: first and foremost, fantastic staff--whenever I have to call with a question or a problem, the person who picks up is unfailingly gracious, helpful, smart, and kind. Trupanion also reimburses lickety-split and does not nickel-and-dime their customers. We also love their policies about deductibles and 90% reimbursement for claims--and they don't make you start from scratch every year if it's the same cause for the claim.
Insurer: Trupanion
By: June
Extremely helpful and understanding!
Extremely helpful and understanding!
Insurer: Trupanion
By: Philan
Linda Gosser pet parent
Great very easy to send the invoice fast answer to bill
Insurer: Trupanion
By: Linda