Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Quick and Efficient service whilst grieving my pet
My beautiful Zorro passed away a few months ago due to trauma he experienced. Submitting my claim for all the vet fees was quick and easy online. My claim was approved within 48 hours and my claim paid out 48 hours later. I was surprised at how smoothly the whole process went. I also adjusted my policy to include some other rescues we got, and the lady Cathy was experiencing computer issues, but she called me back the next day and again to ensure that everything was loaded and in place for all the furbabies. What excellent service! I recommend Metlife Pet Insurance to anyone.
Insurer: MetLife
By: Lisa
Highly Recommend!
We enrolled our pup Olivia with Healthy Paws when we first got her at less than two months old. We knew we were the type of people who would treat her as our child and do anything if she got sick and figured if we have health insurance for ourselves, we should have it for our dog. We could not be more thankful we did. Healthy Paws has been nothing but wonderful to us. As a westie, we heard they are super prone to getting allergies, and sure enough she developed them. Healthy Paws would cover her shots every six weeks so for the first few years of her life that we were sort of breaking even. When she got a UTI one time, again they covered it. Then our pup, at only four years old started to have major health complications. Idiopathic cerebellitis and epilepsy, so bad that we actually had a vet tell us we should euthanize but we decided to get a second opinion and thankfully we did. In the past two years we have done two MRIs, two Spinal Taps, over 12 rounds of Cytozar Chemotherapy, more blood work than I care to count, she has been on a handful of medication, sometimes getting 13 pills daily, and they have covered just about everything! They don't cover the cost of the office visit (for us $45 regular visit to $110 ER visit) but you know that going in. We have a $500 deductible which we get to quick. The premium does go up a little each year but of course costs for just about everything have also gone up so we have no hard feeling there. If we didn't have healthy paws her medical bills would surely be close to $15,000 but we have only paid a small percentage of that. We have found the process of submitting a claim via the app to be incredibly easy. Just snap a photo with your phone of the invoice and you get an email saying it was received, another email saying in process, another email saying what was covered. The check comes in the mail quick. They let you know if they need more info. It's simple, easy, and all to say, we recommend Healthy Paws 100% to everyone.
Insurer: Healthy Paws
By: Jordan
Exactly as advertised
My dog Bodhi is doing great post op. He had a phenomenal surgeon and is getting excellent rehab care. Having the Healthy Paws policy cover the majority of the expenses really took the stress of the financial burden down, allowing the focus to be on his recovery. Easy interface and reimbursement in time to pay off the charge to my credit card.
Insurer: Healthy Paws
By: Lindsay
Absolutely Amazing Customer Experience
I can't imagine what I would have done without Healthy Paws. With the worst luck ever, I've had two dogs require surgery within a month of each other. One was very critical with only 6 locations nationwide performing the surgery. I submitted the bill the morning I picked up my dog and had the fund THE NEXY DAY. Astounding service. I can't imagine not having Healthy Paws and highly recommend them. Claim process is very easy and fast. And the employees are all wonderful!
Insurer: Healthy Paws
By: Rosalyn
Pretty good company
Overall the experience was wonderful but when it comes to claims there needs to be clarity that this insurance company only reimburse you $500 for the 30 day coverage and not 100% as explained to me when I first signed up! But outside of that everyone was great.
Insurer: MetLife
By: Tierra
Knowledgeable customer support team
The person I spoke to was very nice and knowledgeable with respect to the insurance I ended up purchasing.
Insurer: Furkin
By: Eric
Excellent customer support
Excellent customer support
Insurer: Trupanion
By: Nicole
excellent pet insurance
excellent representative
Insurer: Trupanion
By: Gregg
Excellent service each time!
Likely I havenât had to file many claims over the 8+ years Iâve had policies. But I have had a couple, Iâve never had a bad interaction or experience. The representatives have always been friendly and able to answer my questions or concerns.
Insurer: Trupanion
By: Stacey