Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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The best pet insurance
Easy to make claims and prompt support and processing. They stayed true to their word and honored all major claims unlike some other insurers that I’ve used in the past who used various excises to duck out. Great company and I hope they stay that way!
Insurer: Healthy Paws
By: Steve
true to their word
When we decided to get another Bernese mountain dog I purchased Pet insurance right away. My vet told me to go with Trupanion. It was the best decision I ever made! My dog, Buckeye has had some issues and Trupanion has covered everyone, without question or delay! I'm very comforted in knowing that any future issues that come up with my beloved Buckeye, will be taken care of right away to get him back to his best health! Thank you Trupanion.
Insurer: Trupanion
By: Denise
Excellent Service
They are fast and on the job great customer service when you have to speak to a representative, and their rate are great for policies . We have had two insured with them.
Insurer: MetLife
By: Kimberly
You guys rock
Great and outstanding service every time.
Insurer: Pets Plus Us
By: Aman
Amber transferred me to someone who was able to help me
Amber transferred me to someone who was able to help me
Insurer: Trupanion
By: Carol
BEST pet insurance!
Very professional & knowledgeable on phone and extremely fast approval of claims.
Insurer: Trupanion
By: Carol
don't have enough info about using the plan to go higher than 8. associate was nice helpful professional friendly.
don't have enough info about using the plan to go higher than 8. associate was nice, helpful, professional, friendly.
Insurer: Trupanion
By: Bonnie
Great insurance - Great Personal service
The woman on the phone was fantastic, very friendly and empathetic
Insurer: Trupanion
By: Gary
I have had to contact Trupanion on several occasions and they are always very helpful and very courteous.
I have had to contact Trupanion on several occasions and they are always very helpful and very courteous. I love the way I can take my dog to the vet and walk out of there with only paying my share of the bill.
Insurer: Trupanion
By: Sheryl