Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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No follow up no one answer
Well there was an issue with the payment need to change the card I was surprised no way that you get anyone on the phone they just keep you waiting on hold even I tried to go to there office as I live in the same city but it seems it’s a shell office in an office building in Oakville if to pay you I can’t reach you how will I reach you if the puppy is sick ?
Insurer: Pets Plus Us
By: Mohammed
Very friendly
Customer service is very friendly.
Insurer: Furkin
By: Danny
Awesome company for your Pet Insurance.
I tell everyone. You are awesome and so fast at getting the claims done And so helpful. Love you.
Insurer: Trupanion
By: Sharon
Good and friendly service
Good and friendly service
Insurer: Trupanion
By: Stuart
Peace of mind
Called with few questions that were answered satisfactorily regarding claims. Process quick and easy
Insurer: Trupanion
By: Melinda
Review your policy and Medical Record
I submitted a follow up appointment for the same ongoing issue and it was denied, I replied that I didn't agree and why and I was told I have to file an appeal. The invoice states it is a follow up as well. Thanks, Kim Clyde
Insurer: Trupanion
By: Kim
Very happy with Trupanion
Never a hassle. Always easy to file a claim, direct deposit in just a few days. Very happy we got Trupanion when Jaxson was 8 weeks. Very glad we have it now that he's 12.
Insurer: Trupanion
By: Vita
I love Trupanion, thank you
I love Trupanion you guys are always there for me.
Insurer: Trupanion Canada
By: Lynn
First claim reimbursement was quick
This was our first claim and once all the required paperwork was submitted, it wasn't long before the claim was reviewed and processed. Very easy process and the lady I spoke with (Jaclyn K) was knowledgeable, helpful and very pleasant to deal with.
Insurer: Furkin
By: Louise