Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Overall I recommend
I love the policy that I have and it’s turned out to be a blessing with the puppy we adopted who is inclined to eat things she shouldn’t. I love that it covers 100% accident and prevention. Customer service has been friendly. What I would like to see is (1) if they say a drug will be approved with a vets prescription, please approve it. (2) Process the claims in a way that makes sense. There are times when not 100% is covered and it should be, or there is one huge lump sum that I can’t figure out belongs to what claim. (3) Make the benefit statements be available online or in the app. I’m reliant on the paper statement they send to align back to the claim. It’s challenging to figure out what was processed vs not. (4) Consistently use the date of service instead of randomly inserting other dates for the claims, so, again, I can follow what was processed. It is a great insurance, I just wish it took less time to figure out the status of the claim and tie back payment to the actual claim.
Insurer: MetLife
By: Teresa
Communication compassion overall knowledge
Communication compassion overall knowledge
Insurer: Trupanion Canada
By: Paulette
Alison was so extremely friendly and courteous on the phone.
Alison was so extremely friendly and courteous on the phone. They helped me with my inquiry and answered all my questions related to my call.
Insurer: Trupanion
By: Jessica
So Grateful for Trupanion!
As always, great experience. So grateful to have Trupanion by our side as we help our pup battle cancer.
Insurer: Trupanion
By: Lisa
Fast and easy to enroll
Fast and easy to enroll
Insurer: Trupanion
By: Margaret
I appreciated the customer service I received from Tina.
I appreciated the customer service I received from Tina.
Insurer: Trupanion
By: Michele
Pleased& Greatful!
I had a hassle free experience. Trupanion delivered as advertised. My dogâs needs were handled with grace, care & compassion every step of the way. Thanks for everything!
Insurer: Trupanion
By: CHRISTINA
Easy to enroll
It was easy to enroll and good customer service
Insurer: Trupanion
By: Manuel