Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,026 total

Other Categories

Payment Experience 15,064

Claim Coverage 64,709

Customer Service 77,026

Price Satisfaction 23,503

Other 15,643

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17161 - 17170 of 77026 results

Verified December 27, 2022

Buyer beware when you need claim reimbursed

My healthy dog on this insurance with no issues since 2019. He got a benign tumor that had to be removed in September. Still not reimbursed correctly for coverage n filing appeals. Going to better business bureau next. Canceled insurance for him n my Maltese pup.

Insurer: Healthy Paws

By: Vicki

Useful

Verified December 27, 2022

Scam Company

Healthy Paws is a scam company. I signed up well over a year ago. I uploaded all the medical paperwork I had at the time for both my cats. I had just brought both to the vet right before I signed up, so it was nice and easy since both had recent checkups. Flash forward to now. I have had an open claim for a month for a sick cat. She still needs more work, but I can't even get them to approve the first work. They keep telling me they have to deny the claim due to insufficient vet records. They've called the wrong vet twice now, and mine once. They have all the records. Every time I call the rep tells me "we have all the paperwork we need, if the cat has only been to the vet once, right after adoption, then that's all we need" yet every time the claim gets declined. I call back and the rep says "No we have all the paperwork, the adjusters are just like this", they re-open it, then we repeats this song and dance. The goal of this company is to collect your premium monthly (which they keep hiking), then keep you running and decline your claim to avoid payouts.

Insurer: Healthy Paws

By: Anthony

Useful