Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Special care for my beloved cat
I selected Trupanion based on a recommendation from his Vet. I am very pleased with how they care about my beloved cat Namath. Trupanion eases my emotions by paying the animal hospital directly, thus allowing me to put all my attention on my pet. Taking a cherished companion to the animal hospital is emotional enough let alone needing to submit claims to pet insurance companies. Trupanion works directly with Vets and animal hospitals easing that burden. Trupanion also pays 90% of the claim, which is phenomenal. Thank you Trupanion for giving me piece of mind.
Insurer: Trupanion
By: Warren
Time Will Tell
I rescued a German Shepherd/mix after the 2022 September hurricane in P.R. She was 3 mo old. Bought the insurance, just like I would do for my “human family”. No issues to date with the dog to the VET. Customer Service…helpful & friendly.
Insurer: MetLife
By: Charles
Excellent costumer service!
Excellent costumer service! Pricing is fair when you factor in the fact that thereâs no limit on your pets healthcare!
Insurer: Trupanion
By: Amy
Extremely professional her customer service was outstanding!
Extremely professional her customer service was outstanding!
Insurer: Trupanion
By: Scot
Had a previous pet policy and was very pleased with the level of service from Trupanion and coverage.
Had a previous pet policy and was very pleased with the level of service from Trupanion and coverage.
Insurer: Trupanion
By: Keith
Haley was great and honestly thatâs what I like best about Trupanion.
Haley was great and honestly thatâs what I like best about Trupanion. I donât think Iâve ever had a bad experience with your associates
Insurer: Trupanion
By: Herb
Knowledgeable
Knowledgeable
Insurer: Trupanion
By: Tracy
Professional Followed up with me Detailed explanation
Professional Followed up with me Detailed explanation
Insurer: Trupanion
By: Frances
Great customer service
Rep was very thorough with providing plan coverage information and verifying that I understood all aspects of the plan. She took the time to explain all my options (regarding deductible) and how that would affect the monthly charge for the policy. I initially had to call due to the breeder code expiring and she explained what I can do to waive the waiting period.
Insurer: Trupanion
By: Nancy