Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Best Decision Ever
After reviewing and comparing multiple insurance plans for my dog, I opted for TruPanion. I figured I haven't ever really dealt with any emergencies before, but it would good to have it just in case. Less than a month after signing up, my dog suddenly went anaphylactic. I rushed her to the vet and for 3 days transported her from day-vet to overnight-vet for continuous treatment. They said she had about a 20% chance of living. She made it through because I was able to have zero stress about the bills, and she was able to get top-notch medical treatment. I cannot imagine adding the stress of medical bills to my decision making in regards to her treatment. Trupanion, despite only having me as a client for one month, asked ZERO questions, and approved every invoice quickly. This allowed my sweet dog to be treated promptly. I sincerely believe that things may have gone differently had I not had the support of TruPanion. So, yeah, best decision ever!
Insurer: Trupanion
By: Giovanni
Excellent service
I've been a Healthy Paws customer for years, and I've always found them to be fast and efficient when processing claims. They even follow up to see how your pet is doing. You don't want to have to use them, but you sure are glad to have them when you need them!
Insurer: Healthy Paws
By: Jason
PetsBest is amazing
Our 10-year-old Great Pyrenees, Yuna, was in severe pain and we didn't know why. We had her put out for full body x-rays and a couple of days later we got the news that she had an aggressive tumor deep in her thorax and had days to live. After having to make an almost instant decision to put our girl to sleep, we were hit with several large bills in just a couple of weeks. Yuna was a very special girl. We had rescued her from certain death in South Korea 9 years previously, and so we were extremely close to her. We were quite overcome with grief but, at the same time, we were so thankful and relieved that PetsBest took care of our fairly substantial claim with so little fuss, enabling us to focus on dealing with our loss. We went on a road trip the following week and rescued another Great Pyrenees, 14-week-old Daisy. Needless to say we signed her up for insurance with PetsBest right away.
Insurer: Pets Best
By: Garry
Good coverage
Coverage is good, I've had coverage on my now 9.5 yo bloodhound who has had multiple surgeries. Cost has gone up each year some years much higher than previous but I'm assuming that's due to surgeries. However, it's still cheaper than any other comparable company. Bummer that When I tried to add my puppy 3 years ago her initial monthly cost was very high, higher than I had paid for my older dog when I first took out the policy I couldn't get a straight answer as to why. Helped a friend process a claim for her dog through Trupanion and their claim process is cumbersome...definitely not as easy as HP. Reimbursements are very fast. Customer service is usually excellent.
Insurer: Healthy Paws
By: Sue
Ease of claims reasonable cost great customer service
Ease of claims reasonable cost great customer service
Insurer: Trupanion
By: Rita
Great experience
Efficient and quick!
Insurer: Trupanion
By: Marie
I needed to change my email address and she changed it for me.
I needed to change my email address and she changed it for me.
Insurer: Trupanion
By: Sue
Overall we are happy with customer service interactions and support.
Overall we are happy with customer service interactions and support. If it were not for trupanion we would have been forced to make decisions based on finances, without considering quality of life options.
Insurer: Trupanion
By: Rhonda
service to my concern
service to my concern
Insurer: Trupanion
By: Stephanie
Awesome service
Gus suddenly became very ill. At the vet clinic he had several diagnostic tests done and stayed overnight. The following day he required emergency surgery. This happened the week before Christmas. Once we were able to bring him home, the vet clinic submitted a claim for us. I spoke with a customer service rep to ensure everything needed had been submitted, and the rep was so kind and caring. He checked everything for me and even changed my account so that subsequent claims would be settled with direct deposit instead of a paper cheque. The claim cheque came quickly. I could not be more pleased with the service and assistance we received at such a stressful time. Thank you, Trupanion! ??????????
Insurer: Trupanion Canada
By: Penny