Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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ACL surgery
Healthy Paws did what they said they would do. And reimbursement was prompt. Filing process is easy. The decision to get surgery for our Dog's ACL injury was easy, knowing we were covered by Healthy Paws. No one should question the value of Healthy Paws Pet Insurance.
Insurer: Healthy Paws
By: DANIEL
Lemonade is an amazing pet partner
My dog was just diagnosed with diabetes at 7 1/2 years old. I filed my first ever claim to Lemonade for it and was treated kindly and fairly. They obtained the extra information they needed directly from the vet, approved my claim, and paid my 80% after deductible to my bank account quickly. They have continued to handle my claims quickly as we stabilize my girl’s insulin. I am so happy that I have Lemonade insurance for my dogs, they have helped ease the stress of this difficult time.
Insurer: Lemonade
By: Tracy
Long Search - Great Outcome
We studied all the options for pet insurance and are very pleasewd that we selected Trupanion. It has a Canadian division, responds quickly, our vet submits claims on our behalf, processing of claims is lightning fast, and our kittens are covered without price escalations for their lifetime. So far they have been fantastic.
Insurer: Trupanion
By: Garry
Unbelievable service!
In a world where poor customer service and misleading terms are the norm I constantly find myself stunned by the professionalism I am met with every time I deal with a claim through Trupanion! There are no hidden hoops to discover and jump through. No delays in processing the claim because of some crazy bit of minutiae. And when you do need to talk with a live service rep they are readily available, professional and sympathetic. This plan gets things done. Why can't all customer service plans be this good? I am spoiled!
Insurer: Trupanion
By: Kenneth
Thank God for Trupanion
Filing a claim is easy, when you call to speak with a live agent they do their best to answer your questions
Insurer: Trupanion
By: Marilyn
What a Feeling of Relief!
It was an amazing experience. To experience the relief of having insurance at a time when I'm so deeply worried about my pet is beyond words. I almost started crying with relief, feeling I'm not alone in caring for this furry companion. Not only would I recommend Trupanion but I DID recommend it to everyone in the waiting room - and I didn't even have to try. My grateful reaction was enough to have people literally ask me if I would recommend it, and where to get it. I could respond with a resounding "YES! And you can get it right here!" Since then, I've told the story many times, recommending it to others as well. Thank you, Trupanion!
Insurer: Trupanion
By: Deborah
My many questions were answered with a caring and respectful voice.
My many questions were answered with a caring and respectful voice.
Insurer: Trupanion
By: Phylisette
A happy Trupanion client!
Professional and timely claims support. Great staff members! Thank-you!
Insurer: Trupanion
By: John