Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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So glad I had this!!
I started this insurance in February, in April my dog tore his ACL and needed surgery. He was on a regular walk, on leash and went after a squirrel. The surgery total was $4100. it took a few weeks back and forth with my vet over paperwork which was a little aggravating, but once approved I got back $3100.00!! They even asked how I wanted the refund I chose Zelle and it was in my account in 5 minutes. I am now sharing this with my friends and family spreading the word how dog insurance is sooooo worth it!!! Thank you, MetLife.
Insurer: MetLife
By: Lisa
Customer service 🌟🌟🌟🌟🌟
Filing my claim online is usually pretty tough on me as I’m relatively computer illiterate, but Met Life made it easier. Even late they were extremely helpful..
Insurer: MetLife
By: Kimball
Exceptional Customer Service
We have yet to require to use our insurance, thankfully. However the customer service when I have called for general questions as been exceptional. I love their recording while you wait for an agent, itâs clever !!
Insurer: Furkin
By: Sylvie
MacDonald
Absolutely perfect ! Very impressed with the speed. I have recommended Trupanion to many. Thank you
Insurer: Trupanion Canada
By: Edwina
I highly recommend Trupanion
Any experience we have had with Trupanion has been very positive.
Insurer: Trupanion Canada
By: Laurie
First claim was so easy!
Easy to submit, quick payment. Good communication.
Insurer: Trupanion Canada
By: Gale
everything was explained perfectly and made my choice easy
everything was explained perfectly and made my choice easy
Insurer: Trupanion Canada
By: Michael
Trupanion, prompt and complete coverage
I have had positive experiences with Trupanion. Trooperâs claims are always dealt with in a prompt manner, and with ease. Trupanion has been excellent.
Insurer: Trupanion Canada
By: Kelly
Bruno
It was easy to make a claim when the they direct bill
Insurer: Trupanion Canada
By: Jane
Bonne première expérience
Protections et coût ainsi que très bonnes explications du représentant. Très clair.
Insurer: Trupanion Canada
By: Yvan