Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
Other Categories
Easy process
Always received friendly customer service when I needed but generally an easy process. My only issue has more to do with MetLife not receiving e-mails if there is something in the body of the e-mail as opposed to an attachment.
Insurer: MetLife
By: Mary Anne
Trupanion is simply THE BEST!!!
I have been with Trupanion since my dog came home 12 years ago. They have been consistently fantastic - whether for little or big things. If only human health insurance companies would learn from them... I am forever grateful to Trupanion!
Insurer: Trupanion
By: Sandra
Owner
Excellent service, prompt turn around on claims
Insurer: Healthy Paws
By: Tom
Great Health Insurance for my dog
Always great customer service with any questions and love the ease of claims processing!
Insurer: Healthy Paws
By: Diana
heartfelt thank you to everyone involved with caring for Sterling and myself.
there are few words that best describe my gratefulness in your care of Sterling and myself. The timeliness of getting Sterling in for an appointment was essential , the professional examination and research the vet did was so very comprehensive, my appreciation is beyond words. Thank you all so much , from the depths of my heart! You are wonderful!
Insurer: Trupanion Canada
By: MARIANNE
Trupanion
Once again, Trupanion hasn't disappointed me. I called Trupanion hoping, but not expecting, to get help paying for my cats dental work. Boomer had gingivitis and his gums were red and inflamed and he needed help. Trupanion stepped in and helped in a big way! Thank you so much, Trupanion!
Insurer: Trupanion
By: Nancy
Fitz pneumonia
When the need was greatest Trupanion was there for us. Fitz was given less than a 20% chance of survival. I wanted him to have every chance possible. The doctors, Trupanion and Fitz will to live have given him a 2nd chance at life!
Insurer: Trupanion
By: William
Review of Our Newest Insurer
We had been with 24 Pet Watch for almost 10 years. We recently enrolled our 2 new pups with Pets Plus Us. The enrolment following our puppy trial was very smooth. The customer service level of expertise is commendable. The claim process is faster then they forecast, which is great. Their explanation of benefits is clear and easy to understand. We had a major exclusion situation that lasted 5 1/2 months. With several emails, appeals from supporting veterinary and with the review from Pets Plus Us, underwriting team, it was resolved and all my claims were adjudicated, processed and paid out. I am very please thus far with this company. They truly do have Pet's owners best interest at Heart ~ Caroline Ottawa - Ontario
Insurer: Pets Plus Us
By: Caroline
Healthy Paws for the win
Our puppy was electrocuted and was hospitalized for six days. If it wasn’t for our friends that recommended insurance through Healthy Paws, we would have had to put Odysseus down. Healthy Paws is affordable and covers almost everything. All we had to do is take a picture of the paid invoice and upload it to the app. It was also easy to speak to customer service on the phone. We can’t speak highly enough about the company.
Insurer: Healthy Paws
By: Melissa
Vito’s Surgery
Hello, my experience with Lemonade has been fantastic! They were concerned with my dog’s condition and emailed me after the surgery to see how he was doing. They truly care about your pets. I have and would recommend them to everyone.
Insurer: Lemonade
By: Jim