Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Healthy Paws is the best!
Healthy Paws is fantastic. We have never had issues getting out pets' emergency cares covered, and the customer service at Healthy Paws goes above and beyond, even reaching out to check in after hospitalizations, and sending condolences when our pets have passed. I truly can't recommend Healthy Paws enough!
Insurer: Healthy Paws
By: Samantha
Claim
Everything went flawlessly. The customer support was excellent! Great job : )
Insurer: Trupanion
By: Joel
Petsbest Has Gone Downhill
Petsbest use to be amazing. However, I am not struggling to have them pay. The claim was approved with a statement of how much they would pay. However, the money has not been deposited and every time I call Petsbest I am told to wait a few more business days. Every time I talk to someone I am given a different excuse as to why they haven’t paid. I use to recommend Petsbest but I will not recommend them anymore.
Insurer: Pets Best
By: Daniel
Wonderful company
I'm so thankful to have my little doggie's insurance through Healthy Paws. Soon after getting her covered she had to spend 3 nights in the hospital due to developing an allergy to her heartworm medicine. The bill was quite expensive, but Healthy Paws processed the many claims quickly. Now my little rescue doggie is sick again with a chronic illness. I just can't believe it. :-( Being absolutely heartbroken, Healthy Paws has also quickly paid the claims again which, although still devastated, I don't have to be quite so stressed out. Forever grateful to this company. Truly blessed and thankful.
Insurer: Healthy Paws
By: jillian
Thank you!
I can’t thank you enough for processing our claim so quickly. Ranger had to have an ACL done and 1 week after the surgery our claim was approved and we were reimbursed. They even sent an email to check on him. That’s what I call a caring pet insurance with excellent customer service! Thank you again.
Insurer: Healthy Paws
By: Jennifer
First time user
Healthy paws was always professional, Courteous, available to chat and very helpful. Refund was posted the day after my claim. Highly recommend their service.
Insurer: Healthy Paws
By: Susan
Awesome job
I have nothing but great things to say about MetLife pet insurance. I have 6 dogs all insured with MetLife. It's easy to submit claims and they pay quickly even when the claim is large (TPLO surgery) and to date have approved all claims. I couldn't be happier with MetLife only wish I had signed up years ago.
Insurer: MetLife
By: Ann
Healthy Paws Excellent!!
I have a four-year-old mixed breed puppy, who needed surgery for a torn ACL. Needless to say, the operation was quite expensive, but with Healthy Paws I had no worries. The claim was submitted and reviewed within 24 hours. No problems, issues, or questions. Reimbursed the full amount per contract… Can’t ask for anything better. Customer service is excellent. Highly recommend Healthy Paws.
Insurer: Healthy Paws
By: Joanne
So Grateful
I had to take my 4 year old dog to an emergency vet late one Sunday evening. Turned out she had an anaphylactic reaction to something and she could have died if she didn’t get to a vet. She was given IV, cold plasma, they did an ultrasound and she had to stay there overnight. Healthy Paws insurance handled my claim so quickly and even sent an email several days later to see how Juliet was doing. I was so grateful. I recommend Healthy Paws Insurance to every pet owner.
Insurer: Healthy Paws
By: Andrea
Simply Amazing!!
I cannot believe I waited so long to look into pet insurance and I am so glad I have chosen Lemonade. My claim was reviewed so fast and payouts for claims are also super fast. Everything with the policy is easy to understand and if there is something that you don't understand, Lemonade is so wonderful in helping answer questions. They are patient with your questions and make sure you are satisfied. I would recommend Lemonade for pet insurance to anyone and everyone!!!
Insurer: Lemonade
By: Nicole