Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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EXCELLENT customer service
Thank you Pets Best for making our claim with you so SUPER easy. Your OUTSTANDING customer service is Greatly appreciated!! Tha Langs
Insurer: Pets Best
By: Gina
Highly recommend Healthy Paws Pet Insurance
I would highly recommend Healthy Paws pet insurance for every pet owner. Healthy Paws have saved me so much money over the past 5 and a half years. I have three cats that have had numerous claims over this period of time. First of all I highly suggest getting pet insurance the same day you bring a pet into your home. Healthy Paws is very responsive and very quick to reimburse directly into your bank account. They make it so easy to submit a claim and the explanation of benefits are very understandable. Again I highly recommend healthy paws pet insurance. Thank you Healthy Paws.
Insurer: Healthy Paws
By: Tammy
A good service at a bad time
I have been very happy with the services provided. It is easy to submit a claim and receive your payment, and even discuss with customer service (a rarity today). Would recommend to anyone for their beloved pet.
Insurer: Healthy Paws
By: William
Best in Class
Can’t see how anyone can complain about their coverage, price or customer service. My experience has been fantastic. 5 STARS
Insurer: MetLife
By: Juan
warn others to avoid this horrible company metlife.....
i am living in hell with them....my dog has a pre existing condition so i can not go elsewhere they take 9 to 12 weeks to pay out a claim....but you need to submit it many many times they lose mail...email.... overnight mail..... all the time
Insurer: MetLife
By: john
Best Insurance out there
I've signed up all my cats for ASPCA insurance. The system is very easy to use, claims are easily submitted and it's always a pleasure working with them. ASPCA has me for life, I will continue to donate and use them as insurance providers for my awesome cats and future cats.
Insurer: ASPCA
By: Ramyar
Rating
Having health insurance through HealthyPaws was one of the best thing we could of had done for our tiny fur babies. The claims are easy to file, the process is quick and every time we had called customer service we always got the most thorough answers to our questions. Highly recommend to any first time potential customers of HealthyPaws to register, won't regret it.
Insurer: Healthy Paws
By: Hajnalka
Claim
fast and easy to get your claim, the money was in the bank the next day.
Insurer: Lemonade
By: Giovanni
Easy to Use
The lemonade team has always been helpful in outlining my coverage and processing claims very quickly!
Insurer: Lemonade
By: Jessie
Satisfied Customer
I decided to get some pet insurance after adopting a six-year-old rescue dog. I had to undergo a lot of initial screening and testing for her and subsequent care. I’ve had nothing but a good experience with MetLife and I am glad I decided to get this insurance.
Insurer: MetLife
By: Kathleen